New Created Queues are not visible in RT after upgrade

RT Users
1

Hi RT Users/Admins

I have upgraded my RT from 3.6.5 to 3.8.1 after reading UPGRADING.mysql and
other relevant documents. it seems working fine now.

but i am facing one problem. when i create new Queue and assign its
user/group rights to users/groups it is not visible to that particular
users/groups in “New Ticket in” Drop Down, dont know why.

can some one guide me as i am suffering from disaster.

Thanks.

     Rana Tanveer
    +923224194457

http://www.sysadminsline.com

2

Hi RT Users/Admins

I have upgraded my RT from 3.6.5 to 3.8.1 after reading UPGRADING.mysql and
other relevant documents. it seems working fine now.

but i am facing one problem. when i create new Queue and assign its
user/group rights to users/groups it is not visible to that particular
users/groups in “New Ticket in” Drop Down, dont know why.

can some one guide me as i am suffering from disaster.

In 3.6.7 (as I remember) and over, there is caching of queues (which
make RT really faster), users have to logout to see newly created
queues.
(or you can clear their sessions on server side)