New "Assets" not appearing in 4.2.12 -> 4.4.0 upgrade that didn't have them before

RT Users
1

I just upgraded two systems running RT 4.2.12 to 4.4.0. Neither system had the Asset manager prior to the upgrade & we were looking to try it out. It didn’t appear. Is there something I need to change in the RT_Siteconfig.pm to get the Assets tab to show up?

Stephen Cena
Systems Administrator/Supervisor
Phone: (585) 544-0450 x300
To notify HELPDESK: http://helpdesk.ogp.qvii.com or email: hd-general@qvii.commailto:hd-general@qvii.com
Quality Vision International, Inc.

2

Yes, there is a ShowAssetsMenu right in the admin rights to show the
Assets menu. You’ll also need to grant rights to some catalogs for the
users who want to see them. You can find some info in this blog post and
in the tutorial it links to:

https://bestpractical.com/blog/2016/01/whats-new-in-44-assets-now-standard-in-rtOn 5/2/16 1:12 PM, Cena, Stephen (ext. 300) wrote:

I just upgraded two systems running RT 4.2.12 to 4.4.0. Neither system
had the Asset manager prior to the upgrade & we were looking to try it
out. It didn�t appear. Is there something I need to change in the
RT_Siteconfig.pm to get the Assets tab to show up?
Stephen Cena
Systems Administrator/Supervisor
Phone: (585) 544-0450 x300
To notify HELPDESK: http://helpdesk.ogp.qvii.com or email:
hd-general@qvii.com mailto:hd-general@qvii.com
Quality Vision International, Inc.

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3

That was exactly my issue. RTFM & setting permissions. Thank you.