New address added in cc list when the issue is still open?

RT Users
1

I have a query regarding as below:

If a new address added in the ‘CC’ list in the email correspondence by the
client or owner while the issue is still open, gets added in the RT system
in its ‘CC’ list for future correspondence. Can any one help on this issue?

Thanks!!!

With Regards,

Krishna Prasad

2

I think that “Set($ParseNewMessageForTicketCcs,false);” can solve this.

Josep

[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Krishna
Prasad
rt-users-request@lists.bestpractical.com;
rt-users@lists.bestpractical.com
open?

I have a query regarding as below:

If a new address added in the ‘CC’ list in the email correspondence by
the client or owner while the issue is still open, gets added in the RT
system in its ‘CC’ list for future correspondence. Can any one help on
this issue?

Thanks!!!

With Regards,

Krishna Prasad

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3

I think that “Set($ParseNewMessageForTicketCcs,false);” can solve
this.

Josep

This will only work when a ticket is created when RT received an email.
To get the same behavior for opened ticket correspondences, I created a
Scrip in RT, which I documented in RT’s Wiki:

http://wiki.bestpractical.com/view/AddWatchersOnCorrespond

~Jason

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Krishna
Prasad
Sent: jueves, 25 de octubre de 2007 14:47
To: ‘Drew Barnes’; ‘Kenneth Crocker’;
rt-users-request@lists.bestpractical.com;
rt-users@lists.bestpractical.com
Subject: [rt-users] new address added in cc list when the issue is
still open?

I have a query regarding as below:

If a new address added in the ‘CC’ list in the email correspondence by
the client or owner while the issue is still open, gets added in the
RT system in its ‘CC’ list for future correspondence. Can any one help
on this issue?

Thanks!!!

With Regards,

KrishnaPrasad

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4

Hi Jason Smith,

Thank you very much for giving me a good solution for this.

It helped me a lot and I have fixed this issue using the scrip that you have
given in

http://wiki.bestpractical.com/view/AddWatchersOnCorrespond

With Regards,
Krishna PrasadFrom: Jason A. Smith [mailto:smithj4@bnl.gov]
Sent: Thursday, October 25, 2007 8:05 PM
To: Jose Antonio Canton Olid
Cc: krishna.prasad@spartanlabs.com; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] new address added in cc list when the issue isstill
open?

I think that “Set($ParseNewMessageForTicketCcs,false);” can solve
this.

Josep

This will only work when a ticket is created when RT received an email.
To get the same behavior for opened ticket correspondences, I created a
Scrip in RT, which I documented in RT’s Wiki:

http://wiki.bestpractical.com/view/AddWatchersOnCorrespond

~Jason

From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Krishna
Prasad
Sent: jueves, 25 de octubre de 2007 14:47
To: ‘Drew Barnes’; ‘Kenneth Crocker’;
rt-users-request@lists.bestpractical.com;
rt-users@lists.bestpractical.com
Subject: [rt-users] new address added in cc list when the issue is
still open?

I have a query regarding as below:

If a new address added in the ‘CC’ list in the email correspondence by
the client or owner while the issue is still open, gets added in the
RT system in its ‘CC’ list for future correspondence. Can any one help
on this issue?

Thanks!!!

With Regards,

KrishnaPrasad