Many of our clients use Netscape 4.7x on Windows and some on Solaris 7/8
to correspond with our RT queue.
We’ve noticed odd behavior when a client replies to messages sent by RT
using Netscape 4.7x/4.8x Windows/Solaris. The message appears blank
rather than quoting the original message in the reply.
(scrips: “OnCreate AutoReply with template autoreply” or “OnCorrespond
NotifyAllWatchers with template Correspondence”. server: RT 2.0.15 on
Other clients we’ve tried (Mozilla 1.x, Netscape 7.x, Pine, and
Outlook2000) do not exhibit this behavior.
Can anyone else replicate this? Any work arounds (other than asking all
of our clients to upgrade their email client)?
How do I make the person who is CC’d on the orignal requestors email
get correspondence on the ticket (e.g. they automatically assume a
requestor/watcher status throughout the life of the ticket). I’m sure
this has been asked before but no luck finding in RT/FM or searching