NEEDED: OnResolveDependency condition

Hello!

I was pondering how to take a few of our more complex internal
processes, the sorts which have both serial and parallel tasks, and
cause them to be submitted as a set of dependent tickets when it
occurred to me that when we resolve a ticket which is depended upon by
other tickets, the owners of the other tickets need to get a
notification that the dependency has been resolved.

I didn’t see anything in the wiki like this … is there an easy way to
do this, does someone already have such a thing they can share, or am I
breaking new ground?

Thanks!

–j
Jim Meyer, Geek at Large purp@acm.org

Not sure a OnResolveDependancy would work, but using OnResolve and then
a new action (or UserDefined) of InformDependants would be pretty easy.
You’d just need to define exactly what you want to happen.

Joby Walker
C&C SSG, University of Washington

Jim Meyer wrote:

http://wiki.bestpractical.com/index.cgi?OpenDependantsOnResolveOn 2/9/06, Jim Meyer purp@acm.org wrote:

Hello!

I was pondering how to take a few of our more complex internal
processes, the sorts which have both serial and parallel tasks, and
cause them to be submitted as a set of dependent tickets when it
occurred to me that when we resolve a ticket which is depended upon by
other tickets, the owners of the other tickets need to get a
notification that the dependency has been resolved.

I didn’t see anything in the wiki like this … is there an easy way to
do this, does someone already have such a thing they can share, or am I
breaking new ground?

Thanks!

–j

Jim Meyer, Geek at Large purp@acm.org


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Best regards, Ruslan.

http://wiki.bestpractical.com/index.cgi?OpenDependantsOnResolve

Perfect! Thanks!

–j, who needs remedial wiki searching classes.
Jim Meyer, Geek at Large purp@acm.org

Hi Ruslan, Jim,

thanks for the link, thee srcips seams to work, but only if there is one
dependencies. How does it look like if Ticket A as example has two depon
tickets? Couldn’t get this working so far.

Torsten

Thanks in advance

: Torsten Brumm
:
: Kuehne + Nagel
: HAM - MI-H
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com

Hi Ruslan, Jim,

thanks for the link, thee srcips seams to work, but only if there is one
dependencies. How does it look like if Ticket A as example has two depon
tickets? Couldn’t get this working so far.
AFAIR this scrip open (or comment) all tickets that depend on resolved ticket.

There is another scrip
(http://wiki.bestpractical.com/index.cgi?OpenTicketOnAllMemberResolve)
that open/comment parent ticket(s) only if all children are resolved.

Torsten


Thanks in advance

: Torsten Brumm
:
: Kuehne + Nagel
: HAM - MI-H
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag
von Ruslan Zakirov
Gesendet: Freitag, 10. Februar 2006 00:02
An: Jim Meyer
Cc: Request Users Mailing List
Betreff: Re: [rt-users] NEEDED: OnResolveDependency condition

http://wiki.bestpractical.com/index.cgi?OpenDependantsOnResolve

Hello!

I was pondering how to take a few of our more complex internal
processes, the sorts which have both serial and parallel tasks, and
cause them to be submitted as a set of dependent tickets when it
occurred to me that when we resolve a ticket which is
depended upon by
other tickets, the owners of the other tickets need to get a
notification that the dependency has been resolved.

I didn’t see anything in the wiki like this … is there an
easy way
to do this, does someone already have such a thing they can
share, or
am I breaking new ground?

Thanks!

–j

Jim Meyer, Geek at Large
purp@acm.org


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from
O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam,
Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html


Best regards, Ruslan.

Best regards, Ruslan.