NEEDED: OnResolveDependency condition

RT Users
1

Hello!

I was pondering how to take a few of our more complex internal
processes, the sorts which have both serial and parallel tasks, and
cause them to be submitted as a set of dependent tickets when it
occurred to me that when we resolve a ticket which is depended upon by
other tickets, the owners of the other tickets need to get a
notification that the dependency has been resolved.

I didn’t see anything in the wiki like this … is there an easy way to
do this, does someone already have such a thing they can share, or am I
breaking new ground?

Thanks!

–j
Jim Meyer, Geek at Large purp@acm.org

2

Not sure a OnResolveDependancy would work, but using OnResolve and then
a new action (or UserDefined) of InformDependants would be pretty easy.
You’d just need to define exactly what you want to happen.

Joby Walker
C&C SSG, University of Washington

Jim Meyer wrote:

3

Request Tracker Wiki 2/9/06, Jim Meyer purp@acm.org wrote:

Hello!

I was pondering how to take a few of our more complex internal
processes, the sorts which have both serial and parallel tasks, and
cause them to be submitted as a set of dependent tickets when it
occurred to me that when we resolve a ticket which is depended upon by
other tickets, the owners of the other tickets need to get a
notification that the dependency has been resolved.

I didn’t see anything in the wiki like this … is there an easy way to
do this, does someone already have such a thing they can share, or am I
breaking new ground?

Thanks!

–j

Jim Meyer, Geek at Large purp@acm.org

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from O’Reilly Media at http://rtbook.bestpractical.com

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Best regards, Ruslan.

4

Request Tracker Wiki

Perfect! Thanks!

–j, who needs remedial wiki searching classes.
Jim Meyer, Geek at Large purp@acm.org

5

Hi Ruslan, Jim,

thanks for the link, thee srcips seams to work, but only if there is one
dependencies. How does it look like if Ticket A as example has two depon
tickets? Couldn’t get this working so far.

Torsten

Thanks in advance
…
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6

Hi Ruslan, Jim,

thanks for the link, thee srcips seams to work, but only if there is one
dependencies. How does it look like if Ticket A as example has two depon
tickets? Couldn’t get this working so far.
AFAIR this scrip open (or comment) all tickets that depend on resolved ticket.

There is another scrip
(Request Tracker Wiki)
that open/comment parent ticket(s) only if all children are resolved.

Torsten

–
Thanks in advance
…
: Torsten Brumm
:
: Kuehne + Nagel
: HAM - MI-H
:
: Ferdinand Strasse 29-33
: 20095 Hamburg
:
: +49 (40) 329 15 199
: +49 (40) 329 15 500
:
: torsten.brumm@kuehne-nagel.com
: www.kn-portal.com
…

-----Ursprüngliche Nachricht-----
Von: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] Im Auftrag
von Ruslan Zakirov
Gesendet: Freitag, 10. Februar 2006 00:02
An: Jim Meyer
Cc: Request Users Mailing List
Betreff: Re: [rt-users] NEEDED: OnResolveDependency condition

Request Tracker Wiki

Hello!

I was pondering how to take a few of our more complex internal
processes, the sorts which have both serial and parallel tasks, and
cause them to be submitted as a set of dependent tickets when it
occurred to me that when we resolve a ticket which is
depended upon by
other tickets, the owners of the other tickets need to get a
notification that the dependency has been resolved.

I didn’t see anything in the wiki like this … is there an
easy way
to do this, does someone already have such a thing they can
share, or
am I breaking new ground?

Thanks!

–j

Jim Meyer, Geek at Large
purp@acm.org

The rt-users Archives

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Download a free sample chapter of RT Essentials from
O’Reilly Media at
http://rtbook.bestpractical.com

WE’RE COMING TO YOUR TOWN SOON - RT Training in Amsterdam,
Boston and
San Francisco - Find out more at
http://bestpractical.com/services/training.html

–
Best regards, Ruslan.

Best regards, Ruslan.