Need to set up many queues

RT Users
1

Hi Everyone,

Is there a good way to set up a bunch of queues rather quickly, as I
need too set up over 30 Queues. I have been playing with a perl script
that adds queues to the Queue table and Roles to the Groups table to
assign Cc, AdminCc, Requestor, and Owner. When I employ this method, the
Roles do not show up on the Queue Groups Rights area. They only do when
a Queue is create via Request Tracker.

Any ideas would be most welcome.

Take care!

Nick

2

Hi Everyone,

Is there a good way to set up a bunch of queues rather quickly, as I
need too set up over 30 Queues. I have been playing with a perl script
that adds queues to the Queue table and Roles to the Groups table to
assign Cc, AdminCc, Requestor, and Owner. When I employ this method, the
Roles do not show up on the Queue Groups Rights area. They only do when
a Queue is create via Request Tracker.

You need to use the RT Perl API!

use RT;
use RT::Queue;

RT::LoadConfig();
RT::Init();

for ( qw ( q_A q_B q_C ) ) {

my $q = RT::Queue->new( $RT::SystemUser );
$q->Create( Name => $_, ..........

}

3

Hi Todd,

Thank you for your info. Just curious, I suspect I can specify fields in
the create command:

$q->Create( Name => $_, Description => "text, CorrespondAddress => “user
@domain”, CommentAddress => "user@domain, InitialPriority => “1”,
FinalPriority => “5”, DefaultDueIn => “5”, )

Thank you for your help.

NickFrom: Todd Chapman [mailto:todd@chaka.net]
Sent: Wednesday, December 14, 2005 2:47 PM
To: Nick Metrowsky
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Need to set up many queues

Hi Everyone,

Is there a good way to set up a bunch of queues rather quickly, as I
need too set up over 30 Queues. I have been playing with a perl script
that adds queues to the Queue table and Roles to the Groups table to
assign Cc, AdminCc, Requestor, and Owner. When I employ this method,
the
Roles do not show up on the Queue Groups Rights area. They only do
when
a Queue is create via Request Tracker.

You need to use the RT Perl API!

use RT;
use RT::Queue;

RT::LoadConfig();
RT::Init();

for ( qw ( q_A q_B q_C ) ) {

my $q = RT::Queue->new( $RT::SystemUser );
$q->Create( Name => $_, ..........

}

4

Hi Todd,

Thank you for your info. Just curious, I suspect I can specify fields in
the create command:

$q->Create( Name => $_, Description => "text, CorrespondAddress => “user
@domain”, CommentAddress => "user@domain, InitialPriority => “1”,
FinalPriority => “5”, DefaultDueIn => “5”, )

Thank you for your help.

Nick

perldoc /opt/rt3/lib/RT/Queue_Overlay.pm