Need to reset user password in web UI (initial login trouble)

Hi there,

When creating a new user as administrator in the web UI I get the user
to add his/her password and save afterwards and logout. When they try
to login they get ‘Your username or password is incorrect’. After
logging back in as administrator and getting the user to re-enter
their password a second time and logging out again. The user can now
login.

Interestingly I tried this as a test case with the username ‘test’ and
password ‘test’. The user was created without any problems although
login did not work. When I tried to re-enter the password as
administrator I was given an error which claimed four character was
too short for a password.

Is there a blank space being added to my password?

This occurs in IE and Firefox under Windows. My server details are,

Solaris 9
RT 3.4.5
Perl 5.8.5

Regards,

Brendan

$user_passwd_min defines the minimum length for user passwords. Setting

it to 0 disables this check

Set($MinimumPasswordLength , “5”);

Brendan Arnold wrote:

Hi there,

When creating a new user as administrator in the web UI I get the user
to add his/her password and save afterwards and logout. When they try
to login they get ‘Your username or password is incorrect’. After
logging back in as administrator and getting the user to re-enter
their password a second time and logging out again. The user can now
login.

Interestingly I tried this as a test case with the username ‘test’ and
password ‘test’. The user was created without any problems although
login did not work. When I tried to re-enter the password as
administrator I was given an error which claimed four character was
too short for a password.

Is there a blank space being added to my password?

This occurs in IE and Firefox under Windows. My server details are,

Solaris 9
RT 3.4.5
Perl 5.8.5

Regards,

Brendan


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Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

Hi Drew,

Thanks for the info although the minimum password length this isn’t
really the problem, I just included it since it illustrated that RT
was adding some extra characters the first time a new user was
created.

Sorry about not posting to list earlier, its the default when I hit reply

Regards,

BrendanOn 5/31/06, Drew Barnes barnesaw@ucrwcu.rwc.uc.edu wrote:

$user_passwd_min defines the minimum length for user passwords. Setting

it to 0 disables this check

Set($MinimumPasswordLength , “5”);

Brendan Arnold wrote:

Hi there,

When creating a new user as administrator in the web UI I get the user
to add his/her password and save afterwards and logout. When they try
to login they get ‘Your username or password is incorrect’. After
logging back in as administrator and getting the user to re-enter
their password a second time and logging out again. The user can now
login.

Interestingly I tried this as a test case with the username ‘test’ and
password ‘test’. The user was created without any problems although
login did not work. When I tried to re-enter the password as
administrator I was given an error which claimed four character was
too short for a password.

Is there a blank space being added to my password?

This occurs in IE and Firefox under Windows. My server details are,

Solaris 9
RT 3.4.5
Perl 5.8.5

Regards,

Brendan


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html


Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati