Need some help getting html2mime to work

RT Users
1

Hello,
I found this article
http://wiki.bestpractical.com/index.cgi?html2mime
this is just what i need

so i created the script and added the line to my aliases
rt-cluster-help: “|/home/rt3/bin/html2mime |
/home/rt3/bin/rt-mailgate --queue ClusterHelp --action correspond
–url http://rt3.domain.com/”

i made the permissions of /home/rt3/bin/html2mime the same as
/home/rt3/bin/rt-mailgate

yet when i try to use it , i get the error…
----- The following addresses had permanent fatal errors -----
“|/home/rt3/bin/html2mime | /home/rt3/bin/rt-mailgate --queue
ClusterHelp --action correspond --url http://rt3.domain.com/”
(reason: Service unavailable)
(expanded from: rt-cluster-help@rt3.domain.com)

----- Transcript of session follows -----
smrsh: “html2mime” not available for sendmail programs (stat failed)
554 5.0.0 Service unavailable

thanks if anyone can give me any suggestions.

2

You need a symlink in your sm.bin directory pointing to the html2mime
executable. The sm.bin directory might be in /var/adm, depending on your
sendmail configuration. See man smrsh(1M).

SteveOn 3/10/07, Randy Paries rtparies@gmail.com wrote:

Hello,
I found this article
Request Tracker Wiki
this is just what i need

so i created the script and added the line to my aliases
rt-cluster-help: “|/home/rt3/bin/html2mime |
/home/rt3/bin/rt-mailgate --queue ClusterHelp --action correspond
–url http://rt3.domain.com/”

i made the permissions of /home/rt3/bin/html2mime the same as
/home/rt3/bin/rt-mailgate

yet when i try to use it , i get the error…

----- The following addresses had permanent fatal errors -----
“|/home/rt3/bin/html2mime | /home/rt3/bin/rt-mailgate --queue
ClusterHelp --action correspond --url http://rt3.domain.com/”
(reason: Service unavailable)
(expanded from: rt-cluster-help@rt3.domain.com)

----- Transcript of session follows -----
smrsh: “html2mime” not available for sendmail programs (stat failed)
554 5.0.0 Service unavailable

thanks if anyone can give me any suggestions.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

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Buy a copy at http://rtbook.bestpractical.com

3

Steve I appreciate the help.

So i put in a symlink to my my /etc/smrsh ( where i also found my
rt-mailgate from when i first installed rt3)

so now i get the error
smrsh: cannot use | in command
554 5.0.0 Service unavailable

Thanks for anymore helpOn 3/12/07, Steve Holmes sholmes42@mac.com wrote:

You need a symlink in your sm.bin directory pointing to the html2mime
executable. The sm.bin directory might be in /var/adm, depending on your
sendmail configuration. See man smrsh(1M).

Steve

On 3/10/07, Randy Paries rtparies@gmail.com wrote:

Hello,
I found this article
Request Tracker Wiki
this is just what i need

so i created the script and added the line to my aliases
rt-cluster-help: “|/home/rt3/bin/html2mime |
/home/rt3/bin/rt-mailgate --queue ClusterHelp --action correspond
–url http://rt3.domain.com/”

i made the permissions of /home/rt3/bin/html2mime the same as
/home/rt3/bin/rt-mailgate

yet when i try to use it , i get the error…

=================================================================

----- The following addresses had permanent fatal errors -----
“|/home/rt3/bin/html2mime | /home/rt3/bin/rt-mailgate --queue
ClusterHelp --action correspond --url http://rt3.domain.com/”
(reason: Service unavailable)
(expanded from: < rt-cluster-help@rt3.domain.com>)

----- Transcript of session follows -----
smrsh: “html2mime” not available for sendmail programs (stat failed)
554 5.0.0 Service unavailable

=================================================================

thanks if anyone can give me any suggestions.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

4

Well, I’m guessing, but would say that you included the “|” character in
your command. I’m thinking you will have to remove one or both of them.

Steve.On 3/13/07, Randy Paries rtparies@gmail.com wrote:

Steve I appreciate the help.

So i put in a symlink to my my /etc/smrsh ( where i also found my
rt-mailgate from when i first installed rt3)

so now i get the error

smrsh: cannot use | in command
554 5.0.0 Service unavailable

Thanks for anymore help

On 3/12/07, Steve Holmes sholmes42@mac.com wrote:

You need a symlink in your sm.bin directory pointing to the html2mime
executable. The sm.bin directory might be in /var/adm, depending on your
sendmail configuration. See man smrsh(1M).

Steve

On 3/10/07, Randy Paries rtparies@gmail.com wrote:

Hello,
I found this article
Request Tracker Wiki
this is just what i need

so i created the script and added the line to my aliases
rt-cluster-help: “|/home/rt3/bin/html2mime |
/home/rt3/bin/rt-mailgate --queue ClusterHelp --action correspond
–url http://rt3.domain.com/”

i made the permissions of /home/rt3/bin/html2mime the same as
/home/rt3/bin/rt-mailgate

yet when i try to use it , i get the error…

=================================================================

----- The following addresses had permanent fatal errors -----
“|/home/rt3/bin/html2mime | /home/rt3/bin/rt-mailgate --queue
ClusterHelp --action correspond --url http://rt3.domain.com/”
(reason: Service unavailable)
(expanded from: < rt-cluster-help@rt3.domain.com>)

----- Transcript of session follows -----
smrsh: “html2mime” not available for sendmail programs (stat failed)
554 5.0.0 Service unavailable

=================================================================

thanks if anyone can give me any suggestions.

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

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