Need help with the following error

getmail version 4.34.0
Copyright (C) 1998-2012 Charles Cazabon. Licensed under the GNU GPL version 2.
SimpleIMAPRetriever:clientservice@copesan.local@192.168.250.61:143:
Delivery error (command rt-mailgate 6390 error (75, RT server error.

The RT server which handled your email did not behave as expected. It
said:

Can’t call method “HasRight” on an undefined value at /opt/rt4/sbin/…/lib/RT/User.pm line 1284.

Stack:
[/opt/rt4/sbin/…/lib/RT/User.pm:1284]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:265]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1415]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]))
msg 2245/2580 (7535 bytes), delivery error (command rt-mailgate 6390 error (75, RT server error.

Please help this is effecting production.

I just start receiving these errors. I do not find anything in the RT log related. Message seem like they are be delivered but after a period of time RT will stop delivering completely and I need to restart the web service.

The RT server which handled your email did not behave as expected. It
said:

Can’t call method “HasRight” on an undefined value at /opt/rt4/sbin/…/lib/RT/User.pm line 1284.

Stack:
[/opt/rt4/sbin/…/lib/RT/User.pm:1284]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:265]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1415]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]))
Delivery error (command rt-mailgate 6391 error (75, RT server error.

The RT server which handled your email did not behave as expected. It
said:

Can’t call method “HasRight” on an undefined value at /opt/rt4/sbin/…/lib/RT/User.pm line 1284.

Stack:
[/opt/rt4/sbin/…/lib/RT/User.pm:1284]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:265]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1415]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]))
msg 2505/2580 (5807 bytes), delivery error (command rt-mailgate 6391 error (75, RT server error.

The RT server which handled your email did not behave as expected. It
said:

Can’t call method “HasRight” on an undefined value at /opt/rt4/sbin/…/lib/RT/User.pm line 1284.

Stack:
[/opt/rt4/sbin/…/lib/RT/User.pm:1284]
[/opt/rt4/sbin/…/lib/RT/Ticket.pm:265]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1415]
[/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:61]))
msg 2535/2580 (2894 bytes) delivered
msg 2536/2580 (30501 bytes) delivered
4 messages (46737 bytes) retrieved, 2532 skipped

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”