Need help with RT-Ldap Authentication

RT Users
1

Hi,

I have setup RT 4.0.4 with Ldap Authentication. When I try to login using
ldap I am getting the following error. I have not created any user in RT so
I don’t get why I am getting this error.

[Sun Nov 27 06:30:52 2011] [warning]: Use of uninitialized value in
subroutine entry at /usr/local/share/perl/5.10.1/IO/Socket/SSL.pm line 391.
(/usr/local/share/perl/5.10.1/IO/Socket/SSL.pm:391)

[Sun Nov 27 06:30:52 2011] [warning]: Use of uninitialized value in
subroutine entry at /usr/local/share/perl/5.10.1/IO/Socket/SSL.pm line 391.
(/usr/local/share/perl/5.10.1/IO/Socket/SSL.pm:391)

[Sun Nov 27 06:30:52 2011] [warning]: Use of uninitialized value in string
eq at
/usr/local/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm
line 236.
(/usr/local/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:236)

[Sun Nov 27 06:30:52 2011] [info]:
RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Disabled: 0,
EmailAddress: test-user@example.com, Gecos: test-user, Name: test-user,
Privileged: 0, RealName: Foo Bar, gecos: test-user
(/usr/local/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)

[Sun Nov 27 06:30:52 2011] [error]: Couldn’t create user test-user: Email
address in use
(/usr/local/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129)

[Sun Nov 27 06:30:52 2011] [error]: FAILED LOGIN for test-user from
127.0.0.1 (/usr/local/sbin/…/lib/RT/Interface/Web.pm:655)

Regards,
Sameer

2

I have setup RT 4.0.4 with Ldap Authentication. When I try to login using ldap I am getting
the following error. I have not created any user in RT so I don’t get why I am getting this
error.

Presumably you’ve injected email into RT using rt-mailgate, which
creates a user.

Go to configuration → users and search for the email address

-kevin