Need help with Error Message

RT Users
1

When replying from the transaction section of a ticket we get the following exception thrown in the error log.

[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI ‘47616’ to ‘fsck.com-rt://Copsean_Service_Inc/ticket/47616’ (/opt/rt4/sbin/…/lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI ‘47616’ to ‘fsck.com-rt://Copsean_Service_Inc/ticket/47616’ (/opt/rt4/sbin/…/lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI ‘47616’ to ‘fsck.com-rt://Copsean_Service_Inc/ticket/47616’ (/opt/rt4/sbin/…/lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI ‘47616’ to ‘fsck.com-rt://Copsean_Service_Inc/ticket/47616’ (/opt/rt4/sbin/…/lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI ‘47616’ to ‘fsck.com-rt://Copsean_Service_Inc/ticket/47616’ (/opt/rt4/sbin/…/lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:32 2014] [debug]: Canonicalizing URI ‘47616’ to ‘fsck.com-rt://Copsean_Service_Inc/ticket/47616’ (/opt/rt4/sbin/…/lib/RT/URI.pm:108)
[18940] [Mon Mar 24 20:43:33 2014] [debug]: Rendering attachment #195912 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)
[18940] [Mon Mar 24 20:43:34 2014] [debug]: Rendering attachment #199136 of ‘text/html’ type (/opt/rt4/share/html/Elements/ShowTransactionAttachments:182)
[18940] [Mon Mar 24 20:43:36 2014] [warning]: Use of uninitialized value $_ in concatenation (.) or string at /usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm line 211. (/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:211)
[18940] [Mon Mar 24 20:43:36 2014] [error]: Can’t call method “content” on an undefined value at /usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm line 217.

Stack:
[/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:217]
[/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:101]
[/usr/lib/perl5/site_perl/5.16.2/HTML/FormatText/WithLinks/AndTables.pm:83]
[/opt/rt4/sbin/…/lib/RT/Interface/Email.pm:1777]
[/opt/rt4/sbin/…/lib/RT/Transaction.pm:348]
[/opt/rt4/share/html/Elements/MessageBox:60]
[/opt/rt4/share/html/Ticket/Update.html:178]
[/opt/rt4/share/html/Widgets/TitleBox:56]
[/opt/rt4/share/html/Ticket/Update.html:185]
[/opt/rt4/share/html/Ticket/autohandler:66]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:680]
[/opt/rt4/sbin/…/lib/RT/Interface/Web.pm:368]
[/opt/rt4/share/html/autohandler:53] (/opt/rt4/sbin/…/lib/RT/Interface/Web/Handler.pm:211)

Thanks in advance for the help.

Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”

2

When replying from the transaction section of a ticket we get the
following exception thrown in the error log. [snip]

This was fixed in RT 4.2.2. The error will still occur in your logs,
and the outgoing email will not have a text/plain part, but the mail
will at least be sent – unlike in 4.2.0 and 4.2.1.

  • Alex