I am setting up email reply and I want the email to go out the everyone.
Description: On Correspond Notify All Watchers
Condition: On Correspond
Action: Notify Owner, Requestor, Ccs and AdminCcs
Template: Global template: Correspondence
Stage: Transaction
I fill out the fields for Bcc, Cc.
The outgoing email recorded is as follows. But there are not any entries for the Bcc or Cc the I added. The Bcc listed is the owner which is correct ad the To: is correct as the original ticket requestor.Subject: [copesan.com #14358] Testing email
From: “Enoch Root via RT” clientservice@copesan.com
Reply-To: clientservice@copesan.com
In-Reply-To: <rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc>
References: <RT-Ticket-14358@Copsean_Service_Inc>
<rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc>
Message-ID: <rt-4.0.13-27105-1380230411-1364.14358-85-0@Copsean_Service_Inc>
Precedence: bulk
X-RT-Loop-Prevention: copesan.com
RT-Ticket: copesan.com #14358
Managed-BY: RT 4.0.13 (Request Tracker — Best Practical Solutions)
RT-Originator: root@localhost
To: bbaker@copesan.com
BCC: cnakabugo@copesan.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8
Date: Thu, 26 Sep 2013 16:20:11 -0500
Also if the RT-Originator: field is the same as the owner no messages will go to that person.
RT-Send-CC:
Cnakabugo did the reply and put herself in as the Cc.
Subject: [copesan.com #14358] Testing email
From: “Catherine Nakabugo via RT” clientservice@copesan.com
Reply-To: clientservice@copesan.com
In-Reply-To: <rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc>
References: <RT-Ticket-14358@Copsean_Service_Inc>
<rt-4.0.13-26291-1380229115-763.14358-85-0@Copsean_Service_Inc>
Message-ID: <rt-4.0.13-26894-1380229838-713.14358-85-0@Copsean_Service_Inc>
Precedence: bulk
X-RT-Loop-Prevention: copesan.com
RT-Ticket: copesan.com #14358
Managed-BY: RT 4.0.13 (Request Tracker — Best Practical Solutions)
RT-Originator: cnakabugo@copesan.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset=“utf-8”
X-RT-Original-Encoding: utf-8
Date: Thu, 26 Sep 2013 16:10:38 -0500
What am I missing?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bbaker@copesan.commailto:cstephan@copesan.com
www.copesan.comhttp://www.copesan.com/
“Servicing North America with Local Care”