Need Help on RT

RT Users
1

This got directed to my personal mail by mistake – forwarding to the list.---------- Forwarded message ----------

Dear Concern,

I need help on RT.I am new to linux and RT we have previously have RT
3.6.5 now with the help of my friend I have upgraded it to 3.8.0

I am facing two issues.

1.While sending mail from RT to one time CC and BB they are not
getting mail. I have checked the notify scrips etc all are seem to be
right.

2.When I send any mail to user along with attachment at the user end
it will so message “transition apper to have no context”

Please help me on this. it would be realy help full for me.

I am stuck on this for last One Month

Thanks a lot in advance .

Alok

2

This got directed to my personal mail by mistake – forwarding to the list.

---------- Forwarded message ----------

Dear Concern,

I need help on RT.I am new to linux and RT we have previously have RT
3.6.5 now with the help of my friend I have upgraded it to 3.8.0

I am facing two issues.

1.While sending mail from RT to one time CC and BB they are not
getting mail. I have checked the notify scrips etc all are seem to be
right.

Missing scrip “On correspond notify other recipients”.

2.When I send any mail to user along with attachment at the user end
it will so message “transition apper to have no context”

Sounds like a bug fixed ages ago. Very strange to upgrade to 3.8.0 when
there
were 16 more releases with bug fixes in 3.8 series. 4.0 the current stable
and
4.2.0rc1 is out.

Please help me on this. it would be realy help full for me.

I am stuck on this for last One Month

Thanks a lot in advance .

Alok
Sent from BlackBerry® on Airtel

Best regards, Ruslan.