Native Japanese Support

Hi,

We have been using the system for quite a long time for English and Chinese, but when it comes to the time to use it for Japanese, it simply crap out. It seems that RT cannot detect the incoming message as accurate as Chinese and the email it sends cannot be cheched by many Japanese based web client.

Anyone having the same experience with me and able to share a solution with me? I am in the nightmare of it.

Regards,

Chris Li
System Administartor
Meta4 Group Limited

We have been using the system for quite a long time for English and Chinese, but when it comes to the time to use it for Japanese, it simply crap out. It seems that RT cannot detect the incoming message as accurate as Chinese and the email it sends cannot be cheched by many Japanese based web client.

Anyone having the same experience with me and able to share a solution with me? I am in the nightmare of it.

Can you tell us a bit more about which versions of RT, perl, apache,
etc. you’re running and
what “craps out” means in your case?

Jesse