Name of queues <-> name of email

RT Users
1

Hello RT-users,

One question;

I have a queue with a name “name_queue” and this queue points to an email
address define
in its configuration; but this email address has a diferent name.

RT know this correspondence when create a ticket from RT.

But if I send a mail from any host, to the name-of-email-queue RT refused
this mail:

RT couldn’t find the queue: “web_y_gdoc”

Part of the /etc/aliases:
…
web_y_gdoc: “|/soft/rt3/bin/rt-mailgate --queue web_y_gdoc --action
correspond --url http://webrt.ciemat.es:8080/”
web_y_gdoc-comment: “|/soft/rt3/bin/rt-mailgate --queue web_y_gdoc --action
comment --url http://webrt.ciemat.es:8080/”
…

I have confirmed, the queues that match its name with its email-address,
running well.

Any help would be very apreciate

winmail.dat (1.75 KB)

2

web_y_gdoc: "|/soft/rt3/bin/rt-mailgate --queue web_y_gdoc
^^^^^^^^^^

This needs to be the name of the queue, not its email address.

Sebastian

Sebastian Flothow
sebastian@flothow.de

Because it reverses the logical flow of conversation.
Why is top posting frowned upon?