I have RT4.0.5 with RT::Authen::ExternalAuth, and I’m experiencing
exactly this problem
http://lists.fsck.com/pipermail/rt-users/2011-May/070489.html
1 - user@domain1.com send an email → the user is created and the
ticket opened
2 - user@domain2.com send an email → the user is not created and
the ticket not opened, because of the “Name in use” problem
my question is: is possible to have unprivileged users created
without stripping the @domain.tld part?
Please show a sanitized version of your RT-Authen-ExternalAuth
configuration.
Also, please show us Name, RealName and EmailAddress for user 1.
-kevin
Thanks Guys for your help.
here’s the configuration
-cut-------cut-------cut--------cut-------
Set(@Plugins, qw(RT::Authen::ExternalAuth) );
Set($LdapAutoCreateNonLdapUsers, 0);
Set($AutoCreateNonExternalUsers, 1);
Set($CanonicalizeOnCreate, 0);
Set($ExternalAuthPriority, [ ‘My_LDAP’ ] );
Set($ExternalInfoPriority, [ ‘My_LDAP’ ]);
Set($ExternalServiceUsesSSLorTLS, 0);
Set($AutoCreateNonExternalUsers, 1);
Set($ExternalSettings, { ‘My_LDAP’ => { ‘type’ => ‘ldap’,
‘server’ => ‘XX.XX.XX.XX’,
‘user’ => ‘uid=ldapuser,ou=people,dc=subito,dc=it’,
‘pass’ => ‘*******************’,
‘base’ => ‘ou=people,dc=subito,dc=it’,
‘filter’ => ‘(objectClass=organizationalPerson)’,
‘tls’ => 1,
‘ssl_version’ => 3,
‘net_ldap_args’ => [ version => 3 ],
‘attr_match_list’ => [ ‘ExternalContactInfoId’, ‘Name’, ‘EmailAddress’, ‘RealName’, ‘WorkPhone’, ‘Address2’],
‘attr_map’ => { ‘Name’ => ‘uid’,
‘EmailAddress’ => ‘mail’,
‘Organization’ => ‘ou’,
‘RealName’ => ‘cn’,
‘ExternalContactInfoId’ => ‘dn’,
‘ExternalAuthId’ => ‘uid’,
‘WorkPhone’ => ‘telephoneNumber’,
‘Signature’ => ‘zimbraPrefMailSignature’}
}
}
-cut-------cut-------cut--------cut-------
The problems is with emails coming from outside, not my domain.
Thanks
Diego Roccia - System&Network Admin - Subito.it