Nag function, script done

RT Users
1

Hello all,

I just wrote a script that you can add to your crontab for RT2/MySQL to send
a email report to all privileged users who have open tickets.
it’s available at:
http://dev.inet-technologies.com/rt2/
File is named open_tickets.tar.gz

Report for users look like this:

You are the owner of these open tickets:

#3705 - Cyberinternautes - Created 2001-08-07 15:56:16
http://rt.my-site.com/Ticket/Display.html?id=3705

#3196 - When you were offline…(via HumanClick) - Created 2001-07-20
15:07:45
http://rt.my-site.com/Ticket/Display.html?id=3196
<<

Global report for the admin look like this:

There is a total of 8 assigned open tickets

steve (steve@inet-technologies.com) has 5 open tickets
marcc (marcc@inet-interactif.com) has 1 open tickets
Robert (rleroux@inet-technologies.com) has 2 open tickets
<<

But of course, you can customize everything…

Regards,
Steve Poirier
Project manager
Inet-Technologies inc.

2

|+ I just wrote a script that you can add to your crontab for RT2/MySQL to send
|+ a email report to all privileged users who have open tickets.
|+ it’s available at:
|+ http://dev.inet-technologies.com/rt2/
|+ File is named open_tickets.tar.gz

Great script. Is there anyway you could make it pull the RT Config file
and load the variables from that?

darrin walton, darrinw@nixc.net

3

It’s a good idea. I’ll modify it later when i’ll have time.
Steve Poirier
Project manager
Inet-Technologies inc.From: “Darrin Walton” darrinw@nixc.net
To: “Steve Poirier” steve@inet-technologies.com
Cc: “Taylor, Bryant” btaylor@virata.com; rt-users@lists.fsck.com
Sent: Tuesday, August 07, 2001 5:13 PM
Subject: Re: [rt-users] nag function, script done

|+ I just wrote a script that you can add to your crontab for RT2/MySQL
to send
|+ a email report to all privileged users who have open tickets.
|+ it’s available at:
|+ http://dev.inet-technologies.com/rt2/
|+ File is named open_tickets.tar.gz

Great script. Is there anyway you could make it pull the RT Config file
and load the variables from that?

–
darrin walton, darrinw@nixc.net

4

On Tue, 07 Aug 2001 16:13:52 -0400, Steve Poirier said:

Hello all,

I just wrote a script that you can add to your crontab for RT2/MySQL to send
a email report to all privileged users who have open tickets.
it’s available at:
http://dev.inet-technologies.com/rt2/
File is named open_tickets.tar.gz

Not to put too fine a point on it, but that is one spiffy-assed script. I just
replaced my hand-wrought nasty cron jobs with your script and am well pleased.
Thank you!

(Okay, so I’m not a programmer. I’m happy to be thankful that others are.)

5

Well i’m not really a programmer, i’m sure my team could write (what our
head programmer call) “nice code” but it work… I like to contribute to
softwares that really help us. Can you imagine that we were handling all
requests via imap accounts lol. But this script is a little thing compared
to the whole system, thanks to jesse who almost “saved my life” with this
nice piece of software.
Steve Poirier
Project manager
Inet-Technologies inc.From: “Karel P Kerezman” rael@zero.kgon.com
To: rt-users@lists.fsck.com
Sent: Tuesday, August 07, 2001 6:28 PM
Subject: Re: [rt-users] nag function, script done

On Tue, 07 Aug 2001 16:13:52 -0400, Steve Poirier said:

Hello all,

I just wrote a script that you can add to your crontab for RT2/MySQL to
send
a email report to all privileged users who have open tickets.
it’s available at:
http://dev.inet-technologies.com/rt2/
File is named open_tickets.tar.gz

Not to put too fine a point on it, but that is one spiffy-assed script. I
just
replaced my hand-wrought nasty cron jobs with your script and am well
pleased.
Thank you!

(Okay, so I’m not a programmer. I’m happy to be thankful that others are.)

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

6

I totally second that. Thanks to Jesse and all the others who and given
there time to make this program… My hat’s off to you!!!

BTW, I just started a new job here in CA, and they didn’t have any kind of
helpdesk tools, and I used the 1.0.3 version awhile back at my last
Company…so I thought I would get started off right and install the new
version… and man to my suprise… I got some killer feedback from my
management…

Thanks again…From: Steve Poirier [mailto:steve@inet-technologies.com]
Sent: Tuesday, August 07, 2001 9:05 PM
To: Karel P Kerezman
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] nag function, script done

Well i’m not really a programmer, i’m sure my team could write (what our
head programmer call) “nice code” but it work… I like to contribute to
softwares that really help us. Can you imagine that we were handling all
requests via imap accounts lol. But this script is a little thing compared
to the whole system, thanks to jesse who almost “saved my life” with this
nice piece of software.
Steve Poirier
Project manager
Inet-Technologies inc.

From: “Karel P Kerezman” rael@zero.kgon.com
To: rt-users@lists.fsck.com
Sent: Tuesday, August 07, 2001 6:28 PM
Subject: Re: [rt-users] nag function, script done

On Tue, 07 Aug 2001 16:13:52 -0400, Steve Poirier said:

Hello all,

I just wrote a script that you can add to your crontab for RT2/MySQL to
send
a email report to all privileged users who have open tickets.
it’s available at:
http://dev.inet-technologies.com/rt2/
File is named open_tickets.tar.gz

Not to put too fine a point on it, but that is one spiffy-assed script. I
just
replaced my hand-wrought nasty cron jobs with your script and am well
pleased.
Thank you!

(Okay, so I’m not a programmer. I’m happy to be thankful that others are.)

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users