Adam (and all),
I just committed the first public release of code that allows RT (or
RTIR) to be used with N-Central.
I welcome any testers, and invite anyone that know the markup
language for the readme file to make it look better. It’s quite ugly.
I’m also not sure if the descriptions are enough for someone to get it
working, or if I left anything out.
I hope this is useful to someone, and good luck with it!
Best regards,
Steve
Stephen H. Switzer
President & Chief Technical Consultant
steve@SBSroc.com mailto:steve@sbsroc.com
Main:
Cell:
+1 (585) 298-9420 Ext: 7001
+1 (585) 202-8312
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The ASCII Group Xorcom Certified DealerOn 11/06/2016 07:30 PM, Adam Thick wrote:
Hi Steve,
we have a similar situation but had been considering moving to Help
Desk Manager from RT. I’d be very interested in hearing more.
Cheers,
Adam T.
On 7 Nov 2016, at 8:02 AM, Stephen Switzer <steve@sbsroc.com mailto:steve@sbsroc.com> wrote:
For anyone who it may help:
We use request tracker for ticketing and have had N-Central
installed for about a year. While N-Central can send an email to any
ticketing system, its much nicer to have full integration so we can
see the complete ticket information from N-Central, auto open and
close are available features, etc.
I asked on another list a while back if anyone had an installation
of Help Desk Manager I could experiment with to simulate the API. I
finally succeeded on my own and have a working model by adding code
to the RT server which intercepts calls to
/helpdesk/WebObjects/Helpdesk.woa/rs/* and sends them to PHP code
that simulates the Help Desk Manager API. I chose PHP since I could
code faster and already wrote a REST API there before. N-Central
thinks it’s talking to Help Desk Manager and happily integrates.
I’m planning to open source the code when its more stable and
configurable. It should work for anything that supports HDM. Is there
anyone else in the list that could benefit from this integration?
Anyone else use an RMM that supports HDM, but prefer to use RTIR?
Sent from Nine http://www.9folders.com/
RT 4.4 and RTIR training sessions, and a new workshop day!
https://bestpractical.com/training
- Los Angeles - January 9-11 2017
RT 4.4 and RTIR training sessions, and a new workshop day! https://bestpractical.com/training
- Los Angeles - January 9-11 2017
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