I have been trying to use RT (3.0.4) for my support site. I am using the
fastcgi module, because mod_perl is not installed (conflicts with
mod_php). However, all my intial enthusiasm of using RT started waning
as I started getting the “mysql server has gone away” error because of
the connection being timed out after a period of inactivity.
I have googled as much as I could. I could gather:
- The timeout can be extended by tweaking mysql: I would rather not. My
usage of RT is light, and just because of this I cant let connections
hanging on the other
web applications on sites hosted in my server.
- I could use the normal CGI function: For the life of me I could not
locate how. I mean I located how to use the fscgi module after a while.
The documentation is too
focussed on mod_perl.
- Maybe I can tweak fcgi instead and see if database connection can be
restarted if found down. No clue how
At the very least the error that the script shows (some mason directory
permissions being incorrect) is really misleading.