Hi,
I do not seem to be able to find how to see when a ticket is assigned to a queue or the number.
The transactions table only has entries for groups.
Am I misunderstanding something here or is this data available?
Thanks
Hi,
I do not seem to be able to find how to see when a ticket is assigned to a queue or the number.
The transactions table only has entries for groups.
Am I misunderstanding something here or is this data available?
Thanks
Looking in the transactions table I see a record like this:
140 | RT::Ticket | 1 | 0 | Set | Queue | 1 | 3 | | | | | 14 | 2022-01-13
Which shows the ticket going from queue 1 to queue 3
This was perfect, thank you.