MyRT line 76

I’ve just recently upgraded from 3.4.5 to 3.6.0pre1. Everything seems
to be working fine now (after dealing with some GD issues) except that I
receive an error on the RT at a glance page. I am completely new to
Linux and RT (this is the first system I’ve ever installed and the first
app I’ve ever configured) and have no idea what I’m looking at here. I
got 3.4.5 up without any problems, but ran into a few snags with 3.6. I
searched gossamer threads and saw that someone had emailed about this in
August with version 3.5.2, but didn’t see any response. Hopefully
someone a bit more experienced can help.

Thanks,

Joshua Hunter

System error

error: Can’t call method “Content” on an undefined value at
/opt/rt3/share/html/Elements/MyRT line 76.

context: …

72:

73: unless (exists $session{‘my_rt_portlets’}) {

74: my ($d_portlets) =
RT::System->new($session{‘CurrentUser’})->Attributes->Named(‘HomepageSet
tings’);

75: my $user = $session{‘CurrentUser’}->UserObj;

76: $session{‘my_rt_portlets’} =
$user->Preferences(‘HomepageSettings’, $d_portlets->Content);

77: }

78:

79: my $portlets = $session{‘my_rt_portlets’};

80:

code stack: /opt/rt3/share/html/Elements/MyRT:76

/opt/rt3/share/html/index.html:79

/opt/rt3/share/html/autohandler:279

raw error

Can’t call method “Content” on an undefined value at
/opt/rt3/share/html/Elements/MyRT line 76.

Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm line 129

HTML::Mason::Exceptions::rethrow_exception(‘Can’t call method "Content"
on an undefined value at /opt/rt3/share/html/Elements/MyRT line 76.^J’)
called at /opt/rt3/share/html/Elements/MyRT line 76

HTML::Mason::Commands::ANON at
/usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9f
c2e2c)’) called at /usr/share/perl5/HTML/Mason/Request.pm line 1251

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 1245

HTML::Mason::Request::comp(undef, undef) called at
/opt/rt3/share/html/index.html line 79

HTML::Mason::Commands::ANON at
/usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9e
cdf4c)’) called at /usr/share/perl5/HTML/Mason/Request.pm line 1251

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 1245

HTML::Mason::Request::comp(undef, undef) called at
/usr/share/perl5/HTML/Mason/Request.pm line 914

HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HAS
H(0x9f88148)’) called at /opt/rt3/share/html/autohandler line 279

HTML::Mason::Commands::ANON at
/usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9d
e06f4)’) called at /usr/share/perl5/HTML/Mason/Request.pm line 1246

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 1245

HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/share/perl5/HTML/Mason/Request.pm line 459

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 459

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 411

HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9
f88148)’) called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line
165

HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheH
andler=HASH(0x9f88148)’) called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm line 832

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=H
ASH(0x8875278)’, ‘Apache2::RequestRec=SCALAR(0x9f8bd54)’) called at
/opt/rt3/bin/webmux.pl line 123

eval {…} at /opt/rt3/bin/webmux.pl line 123

RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x9f8bd54)’) called at -e
line 0

eval {…} at -e line 0

I’ve just recently upgraded from 3.4.5 to 3.6.0pre1. Everything seems

Did you run the database upgrade scripts?

I’ve just recently upgraded from 3.4.5 to 3.6.0pre1. Everything seems
to be working fine now (after dealing with some GD issues) except that I
receive an error on the RT at a glance page. I am completely new to
Linux and RT (this is the first system I’ve ever installed and the first
app I’ve ever configured) and have no idea what I’m looking at here. I
got 3.4.5 up without any problems, but ran into a few snags with 3.6. I
searched gossamer threads and saw that someone had emailed about this in
August with version 3.5.2, but didn’t see any response. Hopefully
someone a bit more experienced can help.

Thanks,

Joshua Hunter

Tel West Communications

Tel West Network Services

Information Technology

Tel: 206-577-6333

Fax: 206-315-3638

System error

error: Can’t call method “Content” on an undefined value at
/opt/rt3/share/html/Elements/MyRT line 76.

context: …

72:

73: unless (exists $session{‘my_rt_portlets’}) {

74: my ($d_portlets) =
RT::System->new($session{‘CurrentUser’})->Attributes->Named(‘HomepageSet
tings’);

75: my $user = $session{‘CurrentUser’}->UserObj;

76: $session{‘my_rt_portlets’} =
$user->Preferences(‘HomepageSettings’, $d_portlets->Content);

77: }

78:

79: my $portlets = $session{‘my_rt_portlets’};

80:

code stack: /opt/rt3/share/html/Elements/MyRT:76

/opt/rt3/share/html/index.html:79

/opt/rt3/share/html/autohandler:279

raw error

Can’t call method “Content” on an undefined value at
/opt/rt3/share/html/Elements/MyRT line 76.

Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm line 129

HTML::Mason::Exceptions::rethrow_exception(‘Can’t call method "Content"
on an undefined value at /opt/rt3/share/html/Elements/MyRT line 76.^J’)
called at /opt/rt3/share/html/Elements/MyRT line 76

HTML::Mason::Commands::ANON at
/usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9f
c2e2c)’) called at /usr/share/perl5/HTML/Mason/Request.pm line 1251

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 1245

HTML::Mason::Request::comp(undef, undef) called at
/opt/rt3/share/html/index.html line 79

HTML::Mason::Commands::ANON at
/usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9e
cdf4c)’) called at /usr/share/perl5/HTML/Mason/Request.pm line 1251

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 1245

HTML::Mason::Request::comp(undef, undef) called at
/usr/share/perl5/HTML/Mason/Request.pm line 914

HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HAS
H(0x9f88148)’) called at /opt/rt3/share/html/autohandler line 279

HTML::Mason::Commands::ANON at
/usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9d
e06f4)’) called at /usr/share/perl5/HTML/Mason/Request.pm line 1246

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 1245

HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/share/perl5/HTML/Mason/Request.pm line 459

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 459

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line 411

HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9
f88148)’) called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line
165

HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheH
andler=HASH(0x9f88148)’) called at
/usr/share/perl5/HTML/Mason/ApacheHandler.pm line 832

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=H
ASH(0x8875278)’, ‘Apache2::RequestRec=SCALAR(0x9f8bd54)’) called at
/opt/rt3/bin/webmux.pl line 123

eval {…} at /opt/rt3/bin/webmux.pl line 123

RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x9f8bd54)’) called at -e
line 0

eval {…} at -e line 0

You have to upgrade database in order to use 3.6, read README. Note
that some DB upgrades are not backward compatible so you couldn’t use
different versions of frontend with the same DB, but I don’t remember
if that true for 3.6 vs 3.4.On 5/1/06, Joshua Hunter jhunter@telwestservices.com wrote:

I’ve just recently upgraded from 3.4.5 to 3.6.0pre1. Everything seems to be
working fine now (after dealing with some GD issues) except that I receive
an error on the RT at a glance page. I am completely new to Linux and RT
(this is the first system I’ve ever installed and the first app I’ve ever
configured) and have no idea what I’m looking at here. I got 3.4.5 up
without any problems, but ran into a few snags with 3.6. I searched
gossamer threads and saw that someone had emailed about this in August with
version 3.5.2, but didn’t see any response. Hopefully someone a bit more
experienced can help.

Thanks,

Joshua Hunter

Tel West Communications

Tel West Network Services

Information Technology

Tel: 206-577-6333

Fax: 206-315-3638

System error

error: Can’t call method “Content” on an undefined value at
/opt/rt3/share/html/Elements/MyRT line 76.

context: …

72:

73: unless (exists $session{‘my_rt_portlets’}) {

74: my ($d_portlets) =
RT::System->new($session{‘CurrentUser’})->Attributes->Named(‘HomepageSettings’);

75: my $user = $session{‘CurrentUser’}->UserObj;

76: $session{‘my_rt_portlets’} =
$user->Preferences(‘HomepageSettings’,
$d_portlets->Content);

77: }

78:

79: my $portlets = $session{‘my_rt_portlets’};

80:

code stack: /opt/rt3/share/html/Elements/MyRT:76

/opt/rt3/share/html/index.html:79

/opt/rt3/share/html/autohandler:279

raw error

Can’t call method “Content” on an undefined value at
/opt/rt3/share/html/Elements/MyRT line 76.

Trace begun at /usr/share/perl5/HTML/Mason/Exceptions.pm
line 129

HTML::Mason::Exceptions::rethrow_exception(‘Can’t call
method “Content” on an undefined value at
/opt/rt3/share/html/Elements/MyRT line 76.^J’) called at
/opt/rt3/share/html/Elements/MyRT line 76

HTML::Mason::Commands::ANON at
/usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9fc2e2c)’)
called at /usr/share/perl5/HTML/Mason/Request.pm line 1251

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line
1245

HTML::Mason::Request::comp(undef, undef) called at
/opt/rt3/share/html/index.html line 79

HTML::Mason::Commands::ANON at
/usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9ecdf4c)’)
called at /usr/share/perl5/HTML/Mason/Request.pm line 1251

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line
1245

HTML::Mason::Request::comp(undef, undef) called at
/usr/share/perl5/HTML/Mason/Request.pm line 914

HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x9f88148)’)
called at /opt/rt3/share/html/autohandler line 279

HTML::Mason::Commands::ANON at
/usr/share/perl5/HTML/Mason/Component.pm line 135

HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9de06f4)’)
called at /usr/share/perl5/HTML/Mason/Request.pm line 1246

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line
1245

HTML::Mason::Request::comp(undef, undef, undef) called at
/usr/share/perl5/HTML/Mason/Request.pm line 459

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line
459

eval {…} at /usr/share/perl5/HTML/Mason/Request.pm line
411

HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9f88148)’)
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line
165

HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x9f88148)’)
called at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line
832

HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x8875278)’,
‘Apache2::RequestRec=SCALAR(0x9f8bd54)’) called at
/opt/rt3/bin/webmux.pl line 123

eval {…} at /opt/rt3/bin/webmux.pl line 123

RT::Mason::handler(‘Apache2::RequestRec=SCALAR(0x9f8bd54)’)
called at -e line 0

eval {…} at -e line 0


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Best regards, Ruslan.

Jesse,

I ran the following commands and received the following output. I’m
sure this is perfectly clear to you, but means little to me. The
instructions say to run the command on any directory greater than your
install. So I ran it for 3.5.1. There was also a Quebec directory,
which I did not run.

This output looks really weird and doesn’t make any sense to me.
(Also, please CC rt-users on your replies, as there are lots of
brilliant folks on the lists who may well be better able to help you
than me.

-jesse