$MyRequestsLength and $MyTicketsLength

RT Users
1

Can anyone explain me what $MyTicketsLength and $MyRequestsLength
actually do? The book states that

 $MyTicketsLength is the length of the owned tickets table on the

front page. For some people, the default of 10 isn’t big enough to get a
feel for how much work needs to be done before you get some time off.

 $MyRequestsLength is the length of the requested tickets table on

the front page.

but those explanations still leave me in the dark.

2

Mauricio,

These options valid for RT 3.4 as I recall and were defining number of
tickets people see on the “RT at glance” page in “Tickets I own” and
“My requests” boxes respectively.

These days in 3.8 there is only one option, but people with rights can
control this option themself from the preferences page. System default
is $DefaultSummaryRows option in the config.

In 3.4 “RT At Glance” was semi-static and based on components. Now
it’s based on saved searches and other saved components. All searches
respect this option.On Fri, Oct 23, 2009 at 1:42 AM, Mauricio Tavares raubvogel@gmail.com wrote:

   Can anyone explain me what $MyTicketsLength and $MyRequestsLength

actually do? The book states that

$MyTicketsLength is the length of the owned tickets table on the

front page. For some people, the default of 10 isn’t big enough to get a
feel for how much work needs to be done before you get some time off.

$MyRequestsLength is the length of the requested tickets table on

the front page.

but those explanations still leave me in the dark.

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Best regards, Ruslan.