MyRequest with RT 3.4.1

Question #1

MyRequest display’s “10 newest unowned tickets”. Which is useful, but
how do I display the tickets that I requested?
By default I can see tickets that I own and tickets that are unowned,
but I can’t see tickets that I created without creating a query.

Seems to me MyRequest is kinda mis-named.

Question #2

Is there a way to create a a different display for my IT Staff and the
general users? For example I want my IT Staff to see MyTickets and
MyRequest, but I don’t want my users seeing MyTickets and MyRequest.
I’d prefer to allow them to just see the tickets they created.

Question #1

MyRequest display’s “10 newest unowned tickets”. Which is useful, but
how do I display the tickets that I requested?
By default I can see tickets that I own and tickets that are unowned,
but I can’t see tickets that I created without creating a query.

Seems to me MyRequest is kinda mis-named.

It is. For the next big release, we’ve fixed it up.

Patrick Farley wrote:

Is there a way to create a a different display for my IT Staff and the
general users? For example I want my IT Staff to see MyTickets and
MyRequest, but I don’t want my users seeing MyTickets and MyRequest.
I’d prefer to allow them to just see the tickets they created.

http://your.rt.server/SelfService/

perhaps?

Patrick,

There is good contribuition on this at:
http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches by
Stephen Turner of MIT who has many useful contributions and comments
on the Wiki and the mailing list.

We have our home page (At A Glance) modded using his docs and it works great.

Stephen HancockOn 4/26/05, Patrick Farley zbigniew@starpower.net wrote:

Question #1

MyRequest display’s “10 newest unowned tickets”. Which is useful, but
how do I display the tickets that I requested?
By default I can see tickets that I own and tickets that are unowned,
but I can’t see tickets that I created without creating a query.

Seems to me MyRequest is kinda mis-named.

Question #2

Is there a way to create a a different display for my IT Staff and the
general users? For example I want my IT Staff to see MyTickets and
MyRequest, but I don’t want my users seeing MyTickets and MyRequest.
I’d prefer to allow them to just see the tickets they created.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Is there a way to create a a different display for my IT Staff and the
general users? For example I want my IT Staff to see MyTickets and
MyRequest, but I don’t want my users seeing MyTickets and MyRequest.
I’d prefer to allow them to just see the tickets they created.

General users shouldn’t be seeing MyTickets and MyRequests. They should be
using SelfService.

http://wiki.bestpractical.com/index.cgi?PrivilegedUsers

Russell Mosemann, Ph.D. * Computing Services * Concordia University, Nebraska
"Mind your trees and queues." - advice for a computer programmer

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I’ll second that. Having your saved searches on the main page is
extremely helpful. We’ve found the two top 10 lists to not be very
helpful, but having quick links to what can be complex and specific
queries makes RT much more functional.

Joby Walker
ITI SSG, University of Washington


PGP key: https://staff.washington.edu/joby/joby-u-pub.asc

Stephen Hancock wrote:

Patrick,

There is good contribuition on this at:
http://wiki.bestpractical.com/index.cgi?HomePageSavedSearches by
Stephen Turner of MIT who has many useful contributions and comments
on the Wiki and the mailing list.

We have our home page (At A Glance) modded using his docs and it works great.

Stephen Hancock

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I’ll second that. Having your saved searches on the main page is
extremely helpful. We’ve found the two top 10 lists to not be very
helpful, but having quick links to what can be complex and specific
queries makes RT much more functional.

You might want to check out the “QUEBEC-EXPERIMENTAL” branch of RT,
which includes fully user-customizable front pages, as well as many
other goodies.

Jesse