My ShowConfigTab is missing!?!?

RT Users
1

Ok, so I’m trying not to be an idiot here, but I cannot find the
ShowConfigTab! I recently upgraded from 3.0.10 to 3.4.5 (Sun Solaris 9
sparc to Solaris 10 x86) and suspect the install went awry.
Unfortunately, I did not discover this soon enough and am in a tough
spot as far as reverting and re-doing the upgrade (30,000 tickets in db,
8 queues, heavy activity, lots of new tickets since upgrade).

Found this in the “UPGRADING” text:
UPGRADING FROM 3.2 and earlier - Changes:
= Rights changes =
Now, if you want any user to be able to access the Admin tools (a.k.a.
the Configuration tab), you must grant that user the "ShowConfigTab"
right. Making the user a privileged user is no longer sufficient.

So I assume it SHOULD be there, somewhere! When I try to edit the Queue
Admin’s permissions, this ShowConfigTab is not an available option on
the pull down menus and they can therefore not see the Configuration
link in RT.
Can someone please tell me what I need to modify to add this in by hand?
Do I insert something into the ACL table? Or are there files to be
edited? I’ve searched through the entire installation bundle and can’t
find reference to it.

PS - for those who (like me) suffered through MAJOR RT slowness, try on
Solaris x86 or Linux, even Windows XP on a fast PC - amazing difference!
(sure wish I’d tried that earlier!!) :slight_smile:
As an idea of the difference, I ran RT on a 420R 4x4 and saw “home” page
loads consistently in the 11 second range. Some tickets and searches
stretched into minutes!! Now, on a single CPU (desktop) PC, I am
getting instant page loads! The DB import on the 420R ran 8.5 hours.
1.5 hours on the PC! Yow!

Jesse and team, thanks for an amazing product and all your hard work!!!

Thanks!
Brent
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2

Hi.

This is fixed now. I am still not clear on what it was supposed to look
like, or if what I did fixed anything. Its quite possible (likely?)
that I just overlooked it in the first place. In any case, I added a
line into the ACL table, following the examples already there and now I
see the ShowConfigTab option in the permissions pull down lists. The
queue admins can now see that Configuration link and all is well.

-Brent

IMPORTANT: The contents are intended for the named recipient(s) only and may contain information that is
PRIVILEGED and/or CONFIDENTIAL.
If you have received this email in error, please destroy all copies of this message and it’s attachments and
then notify the system manager or the sender immediately. Do not disclose the contents to anyone or make
copies thereof.
*** eSafe scanned this email for viruses, vandals, and malicious content. ***