My RT acting up

RT Users
1

I’m running RT 2.0.13. All of a sudden I cannot see any of the Comments
associated with ANY tickets. I also can’t access any user information
when I go to the “Configuration” section. There have been no
configuration changes. I have restarted apache and mysql several times
already to no avail. Anyone ever seen this behavior?

Bolivar

Bolivar Geraldo (Junior)
NOC Analyst

2

I’m running RT 2.0.13. All of a sudden I cannot see any of the Comments
associated with ANY tickets. I also can’t access any user information when
I go to the “Configuration” section. There have been no configuration
changes. I have restarted apache and mysql several times already to no
avail. Anyone ever seen this behavior?
Bolivar

Hmmm. Check for database corruption, perhaps. Search the mailing list
archives for a thread from the first part of June 2002 with the subject line
"Urgent: “permission denied” / “Correspondence (probably) not recorded”".
Good luck!
Kendric Beachey

3

RE: [rt-users] My RT acting upI had this issue just the other day. In my case I didn’t check my DB backups and they ran my disk out of space. Check your free disk space “df -h”. In my case after freeing the disk space RT was fine.

Greg
Greg Dickerson
Support Manager
O’Reilly & Associates, Inc.
1005 Gravenstein Highway North
Sebastopol, CA 95472
T: (707) 827-7000 / (800) 998-9938
F: (707) 829-0104
www.oreilly.com----- Original Message -----
From: Beachey, Kendric
To: rt-users@fsck.com
Sent: Thursday, June 27, 2002 10:38 AM
Subject: RE: [rt-users] My RT acting up

-----Original Message-----
I’m running RT 2.0.13. All of a sudden I cannot see any of the Comments associated with ANY tickets. I also can’t access any user information when I go to the “Configuration” section. There have been no configuration changes. I have restarted apache and mysql several times already to no avail. Anyone ever seen this behavior?

Bolivar

Hmmm. Check for database corruption, perhaps. Search the mailing list archives for a thread from the first part of June 2002 with the subject line “Urgent: “permission denied” / “Correspondence (probably) not recorded””. Good luck!

Kendric Beachey

4

I’m running RT 2.0.13. All of a sudden I cannot see any of the
Comments associated with ANY tickets. I also can’t access any user
information when I go to the “Configuration” section. There have
been no configuration changes. I have restarted apache and mysql
several times already to no avail. Anyone ever seen this behavior?

Hmmm. Check for database corruption, perhaps. Search the mailing
list archives for a thread from the first part of June 2002 with the
subject line “Urgent: “permission denied” / “Correspondence
(probably) not recorded””. Good luck!
I had this issue just the other day. In my case I didn’t check my DB
backups and they ran my disk out of space. Check your free disk space
“df -h”. In my case after freeing the disk space RT was fine.

Greg

Also, just look if RT has write permissions to it’s log files. These may get
lost when using a badly configured tmpwatch or similar.

Regards,
Harald

Harald WagenerAn der Alster 4220099 Hamburg*http://www.fcb-wilkens.com