My Reminders

RT Users
1

Hola folks,

Ran into some unexpected behavior today - looking for insight.

User1 owns a ticket and user2 set a reminder on the ticket - the reminder
is owned by user2 AFAICT. User2 does not see the reminder in his ‘my
reminders’ module.

Is that the expected behavior?

thanks
ram

2

Anyone?

3

Ram,

Kinda interested as to why someone other than the owner of the ticket
managed to even create a reminder. I would think the owner of the ticket
would not want other people messing with his ticket and only the owner
would control what happens to the ticket. However, be that as it may, when
a reminder ticket is created, I believe the OWNER of that tickets gets to
see the reminders on HIS tickets.

I may be wrong, but that’s how I think it goes.

KennOn Thu, Apr 11, 2013 at 11:06 AM, Ram ram0502@gmail.com wrote:

Anyone?

Ran into some unexpected behavior today - looking for insight.

User1 owns a ticket and user2 set a reminder on the ticket - the reminder
is owned by user2 AFAICT. User2 does not see the reminder in his ‘my
reminders’ module.

Is that the expected behavior?

4

Anyone?

Ran into some unexpected behavior today - looking for insight.

User1 owns a ticket and user2 set a reminder on the ticket - the
reminder
is owned by user2 AFAICT. User2 does not see the reminder in his ‘my
reminders’ module.

Is that the expected behavior?

Ram,
Kinda interested as to why someone other than the owner of the ticket
managed to even create a reminder. I would think the owner of the ticket
would not want other people messing with his ticket and only the owner
would control what happens to the ticket. However, be that as it may, when
a reminder ticket is created, I believe the OWNER of that tickets gets to
see the reminders on HIS tickets.
I may be wrong, but that’s how I think it goes.
Kenn

I have a manager who wants to keep an eye on a particular ticket one of his
team-members owns so he can ensure it doesn’t stagnate.

What is the purpose of the ‘Owner’ drop down in the Reminders portlet on
Ticket/Display.html?

5

Ram,

Then why not just create a search that pulls tickets based on your date and
owner parameters and put it in a dashboard and have it go to the guy
instead of giving him permissions that lets him muck around in tickets he
doesn’t own? Keeps the problems at a minimum.

KennFrom: Ram ram0502@gmail.com
Sent: 4/12/2013 8:58 AM
To: rt-users rt-users@lists.bestpractical.com
Subject: Re: [rt-users] My Reminders

Anyone?

Ran into some unexpected behavior today - looking for insight.

User1 owns a ticket and user2 set a reminder on the ticket - the
reminder
is owned by user2 AFAICT. User2 does not see the reminder in his ‘my
reminders’ module.

Is that the expected behavior?

Ram,
Kinda interested as to why someone other than the owner of the ticket
managed to even create a reminder. I would think the owner of the ticket
would not want other people messing with his ticket and only the owner
would control what happens to the ticket. However, be that as it may, when
a reminder ticket is created, I believe the OWNER of that tickets gets to
see the reminders on HIS tickets.
I may be wrong, but that’s how I think it goes.
Kenn

I have a manager who wants to keep an eye on a particular ticket one of his
team-members owns so he can ensure it doesn’t stagnate.

What is the purpose of the ‘Owner’ drop down in the Reminders portlet on
Ticket/Display.html?

6

Hi Kenn,

Thanks for the reply.

After composing a reply to you where I ended up saying ‘which is exactly
what the reminders feature seems to do, usually’ I decided to try to
reproduce the problem myself. I had originally taken the user’s word
(User2) that the reminder wasn’t showing up for him but after creating a
new reminder for him I can see from his login that it is there. He is no
longer able to reproduce the problem so I’m chalking this up to user error
or, if he insists, sun-spots.

cheers
ramOn Fri, Apr 12, 2013 at 9:12 AM, Kenneth Crocker kenn.crocker@gmail.comwrote:

Ram,

Then why not just create a search that pulls tickets based on your date
and owner parameters and put it in a dashboard and have it go to the guy
instead of giving him permissions that lets him muck around in tickets he
doesn’t own? Keeps the problems at a minimum.

Kenn

Sent from my Windows Phone

From: Ram ram0502@gmail.com
Sent: 4/12/2013 8:58 AM
To: rt-users rt-users@lists.bestpractical.com
Subject: Re: [rt-users] My Reminders

On Thu, Apr 11, 2013 at 11:06 AM, Ram ram0502@gmail.com wrote:

Anyone?

Ran into some unexpected behavior today - looking for insight.

User1 owns a ticket and user2 set a reminder on the ticket - the
reminder
is owned by user2 AFAICT. User2 does not see the reminder in his ‘my
reminders’ module.

Is that the expected behavior?

Ram,
Kinda interested as to why someone other than the owner of the ticket
managed to even create a reminder. I would think the owner of the ticket
would not want other people messing with his ticket and only the owner
would control what happens to the ticket. However, be that as it may, when
a reminder ticket is created, I believe the OWNER of that tickets gets to
see the reminders on HIS tickets.
I may be wrong, but that’s how I think it goes.
Kenn

I have a manager who wants to keep an eye on a particular ticket one of
his team-members owns so he can ensure it doesn’t stagnate.

What is the purpose of the ‘Owner’ drop down in the Reminders portlet on
Ticket/Display.html?