My name doesn't show up under owner

RT Users
#1

When I upgraded to 3.4.2 from 3.0.6, my username doesn’t show up in the
Owner drop down. It doesn’t show up in the query view or in "people"
under a ticket for making the owner. All my my coworkers show up, but
not me.

Why did this happen, and what can I do to fix it?

Thanks,
Chris Benard

smime.p7s (3.17 KB)

#2

[snip] Why did this happen, and what can I do to fix it?
Users with the ‘SuperUser’ right no longer show up in the drop-down.
Give yourself the OwnTicket right and you’ll start being listed again.

  • Alex