Must user "root" exist for rt?


#1

OK, my first RT system is up and running happily. Now that I have
populated it with some admin users I was wondering if it is allowable (or
suggested/discouraged) to remove the root user from rt? The main problem
seems to be that root is an admin on all of my queues (and I can’t remove
it), so I am getting duplicate email notification (root on the server
forwards to my personal account). Any lessons learned from experienced
would be appreciated.

–chris


#2

Change root’s email address to ‘’ :wink: but having the root account is useful
so that root can perform actions within RT from the cli.On Tue, Feb 27, 2001 at 02:13:56PM -0600, Christopher Kolar wrote:

OK, my first RT system is up and running happily. Now that I have
populated it with some admin users I was wondering if it is allowable (or
suggested/discouraged) to remove the root user from rt? The main problem
seems to be that root is an admin on all of my queues (and I can’t remove
it), so I am getting duplicate email notification (root on the server
forwards to my personal account). Any lessons learned from experienced
would be appreciated.

–chris


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I’m told we do share some common rituals. Our “flame war” is apparently
held in person in their land and called “project meeting”.
-Alan Cox [on “Suits”]


#3

Change root’s email address to ‘’ :wink: but having the root account is useful
so that root can perform actions within RT from the cli.

Nod. But user root really needn’t to exist - We use about three instances
of RT with more than 2 years w/o “root” account.

…After install just log in as root, make an rt-admin account with Admin
RT check box marked (empty e-mail address as written above) and log off.
Log in as the new rt-admin and you could delete the “root”. CLI is
accessible to you just after creation an UNIX account rt-admin - to use
it, you have to do “su rt-admin”, so given RT instance is a little
protected against possible mistake of real “root”.

OK, my first RT system is up and running happily. Now that I have
populated it with some admin users I was wondering if it is allowable (or
suggested/discouraged) to remove the root user from rt? The main problem
seems to be that root is an admin on all of my queues (and I can’t remove
it), so I am getting duplicate email notification (root on the server
forwards to my personal account). Any lessons learned from experienced
would be appreciated.

–chris


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users


jesse reed vincent – root@eruditorum.orgjesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

And I’m told we do share some common rituals. Our “flame war” is apparently
held in person in their land and called “project meeting”.
-Alan Cox [on “Suits”]


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Jan Okrouhly
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