Multipule email addresses / aliases in rt2 db

Hi

I have users with multipule email addreses or email aliaeses.

The most common will be Name_Surname@doamin.whatever and the other will be
username@domain.whatever

How can I make sure that the tickets created by Name_Surname@doamin.whatever
and username@domain.whatever will show as belonged to the same user who logs
in by the usename.

I tired to add alias in the email field, but it did not work.

Nir

Hi,

You’ll want to take a look at the Canonicalize routine in your siteconfig.
Make it include a mapping from one email to the other for all users to catch
these cases.

Regards,

Martin