Multiple Tickets being created when create button is pushed

RT Users
1

We are running rt-3.8.2 (I plan to upgrade to 3.8.4) and have had
an issue where a user will fill out a ticket and hit the create button
which will produce 20 tickets. This doesn’t happen all the time, but it
has occurred a few times with different users. I am hoping the upgrade
will fix this issue, but I wanted to see if anyone else has had this
occur or if someone has an idea of how this could happen. The end users
are using IE.

                        Thanks,
                            Scott
2

We have experienced this at least twice (we’re also running 3.8.2).

We have considered upgrading to 3.8.4 but have not yet been able to do
so. Please let me know if that resolves the issue or if you discover a
workaround.

Thanks.

-Jeff-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Scott T.
Hildreth
Sent: Thursday, July 16, 2009 1:19 PM
To: Rt-Users
Subject: [rt-users] Multiple Tickets being created when create button
ispushed

We are running rt-3.8.2 (I plan to upgrade to 3.8.4) and have had
an issue where a user will fill out a ticket and hit the create button
which will produce 20 tickets. This doesn’t happen all the time, but it
has occurred a few times with different users. I am hoping the upgrade
will fix this issue, but I wanted to see if anyone else has had this
occur or if someone has an idea of how this could happen. The end users
are using IE.

                        Thanks,
                            Scott

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3

This is very strange. There is one know case where double tickets can
be created. This happens when you’re using mysql and decided that
myisam storage engine is better than innodb or just made a mistake.
You’re talking about multiple tickets, this is something new and I
don’t think there is any related fix in 3.8.4.

You should enable logging in RT, at least warning level. When that
happens again, you use dates from tickets and look into log for any
hints.On Thu, Jul 16, 2009 at 9:52 PM, Jeff Lucasjlucas@eagleinvsys.com wrote:

We have experienced this at least twice (we’re also running 3.8.2).

We have considered upgrading to 3.8.4 but have not yet been able to do
so. Please let me know if that resolves the issue or if you discover a
workaround.

Thanks.

-Jeff

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Scott T.
Hildreth
Sent: Thursday, July 16, 2009 1:19 PM
To: Rt-Users
Subject: [rt-users] Multiple Tickets being created when create button
ispushed

We are running rt-3.8.2 (I plan to upgrade to 3.8.4) and have had
an issue where a user will fill out a ticket and hit the create button
which will produce 20 tickets. This doesn’t happen all the time, but it
has occurred a few times with different users. I am hoping the upgrade
will fix this issue, but I wanted to see if anyone else has had this
occur or if someone has an idea of how this could happen. The end users
are using IE.

                       Thanks,
                           Scott

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Best regards, Ruslan.