we have a problem with search criteria on custom fields (RT 3.0.11).
I have a current search criteria of:
Status = open [delete]
CF.a != searcha [delete]
Queue = queuea [delete]
=> works fine
When I refine search with additional:
CF.a != searchb [delete]
I get all Tickets with ‘Status = open’ whatever CF.a is set to. The search is not restricted.
It seems to be a problem with AND/OR conjunction of custom fields search criteria.
Has anyone similar problems? Any help would be greatly appreciated.