Multiple search criteria on custom field, AND/OR conjunction

RT Users
1

Hi all,

we have a problem with search criteria on custom fields (RT 3.0.11).

I have a current search criteria of:
Status = open [delete]
CF.a != searcha [delete]
Queue = queuea [delete]

=> works fine

When I refine search with additional:

CF.a != searchb [delete]

I get all Tickets with ‘Status = open’ whatever CF.a is set to. The search is not restricted.

It seems to be a problem with AND/OR conjunction of custom fields search criteria.

Has anyone similar problems? Any help would be greatly appreciated.

Thanks,
Horst

2

Hermanns, Horst wrote:

Hi all,

we have a problem with search criteria on custom fields (RT 3.0.11).

I have a current search criteria of:
Status = open [delete]
CF.a != searcha [delete]
Queue = queuea [delete]

=> works fine

When I refine search with additional:

CF.a != searchb [delete]

I get all Tickets with ‘Status = open’ whatever CF.a is set to. The search is not restricted.

It seems to be a problem with AND/OR conjunction of custom fields search criteria.

Has anyone similar problems? Any help would be greatly appreciated.
It’s known problem. it’s not planned to be fixed 3.0.x
RT3.2.x should be better cause you can choose AND/OR when join conditions.