Multiple RT instances and Undeliverable or Bounced mail

RT Users
1

Hi All,

Can anyone offer any insight into how to deal with multiple RT
instances, such that bounce messages get picked up by the correct RT
instance?

Currently I have 2 RT instances, but bounces from either instance are
almost always sent back to the user of the apache process
(www-data@my.host.here) and not to one of the addresses that RT would
pick up on.

Is there something I am missing with regard to correctly setting the
from or reply-to address?

Thanks for any assistance

Jon ‘Boli’ Copeland
Network Engineer
IT Sales & Services Ltd
boli@itss.co.tz
+255 (0) 685 374780

2

Hi,

This address is “Return-Path”, controlled with -f argument of your
sendmail program. There are several options in the config to control
this, read about OverrideOutgoingMailFrom, SetOutgoingMailFrom and
SendmailBounceArguments options.

Recently we fixed a bug in how these options cope with each other.On Mon, Feb 20, 2012 at 18:33, Boli boli@itss.co.tz wrote:

Hi All,

Can anyone offer any insight into how to deal with multiple RT
instances, such that bounce messages get picked up by the correct RT
instance?

Currently I have 2 RT instances, but bounces from either instance are
almost always sent back to the user of the apache process
(www-data@my.host.here) and not to one of the addresses that RT would
pick up on.

Is there something I am missing with regard to correctly setting the
from or reply-to address?

Thanks for any assistance

–
Jon ‘Boli’ Copeland
Network Engineer
IT Sales & Services Ltd
boli@itss.co.tz
+255 (0) 685 374780

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  • Boston March 5 & 6, 2012

Best regards, Ruslan.