Multiple Roles for one User: Requestor and AdminCc


I’m wondering what would be a good way of handling the following situation:

Suppose I have a user who is on the AdminCc list:

  • This user submits a request.
  • The user is now both a Requestor and AdminCc and consequently receives
    two pieces of correspondence.

What I need to do is cut down on the multiple emails and only send the
user one copy.

Say I only want the user to receive AdminCc emails and I would like to
drop him from the Requester copies.

I have searched through the rt-user’s archives and found some helpful
information, but would appreciate further information.


Robert Marier