I’m wondering what would be a good way of handling the following situation:
Suppose I have a user who is on the AdminCc list:
- This user submits a request.
- The user is now both a Requestor and AdminCc and consequently receives
two pieces of correspondence.
What I need to do is cut down on the multiple emails and only send the
user one copy.
Say I only want the user to receive AdminCc emails and I would like to
drop him from the Requester copies.
I have searched through the rt-user’s archives and found some helpful
information, but would appreciate further information.