Multiple queues on one email address

RT Users
1

Hi,

I am using 1 email address for 3 queues.

in fetchmailrc i can only specifiy one queue for that adress. so tickets are created in that queue, that’s OK.

When I create a ticket in another queue, the user gets the message but when he replies (with the correct subject-tag and ID), I don’t get the answer into RT, I only get a socalled POSTMASTER-AUTO-FW of the incoming mail.
Any idea what that could mean?

Thanks
Jeff

2

I am using 1 email address for 3 queues.

This is fine.

in fetchmailrc i can only specifiy one queue for that adress. so tickets are created in that
queue, that’s OK.
When I create a ticket in another queue, the user gets the message but when he replies (with
the correct subject-tag and ID), I don’t get the answer into RT, I only get a
socalled [1]POSTMASTER-AUTO-FW of the incoming mail.

Unfortunately, I cannot load the link you’ve provided. Please provide
the error message and the RT and fetchmail logs.

-kevin

3

Ok, problem solved, it was not RT-related, it was a problem in the mail
configuration.
everything works as hoped.
thanks
jeffOn Sat, Jun 16, 2012 at 2:21 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Fri, Jun 15, 2012 at 11:26:00PM +0200, Jeff Konnen wrote:

I am using 1 email address for 3 queues.

This is fine.

in fetchmailrc i can only specifiy one queue for that adress. so
tickets are created in that
queue, that’s OK.
When I create a ticket in another queue, the user gets the message
but when he replies (with
the correct subject-tag and ID), I don’t get the answer into RT, I
only get a
socalled [1]POSTMASTER-AUTO-FW of the incoming mail.

Unfortunately, I cannot load the link you’ve provided. Please provide
the error message and the RT and fetchmail logs.

-kevin

Jeff Konnen

4

Here i solved with procmail.

We have N mailgroups, each one represent one customer/queue and they point to our rt mail account

So if the customer send to one mailgroup, procmail will forward to designed queue.

:0 w

  • ^(Cc|To).*customer1@myorg.com
    |/usr/bin/rt-mailgate --queue customer1 --action $cACTION --url http://127.0.0.1/rt/

:0 w

Ok, problem solved, it was not RT-related, it was a problem in the mail configuration.
everything works as hoped.
thanks
jeff

I am using 1 email address for 3 queues.
This is fine.

in fetchmailrc i can only specifiy one queue for that adress. so tickets are created in that
queue, that’s OK.
When I create a ticket in another queue, the user gets the message but when he replies (with
the correct subject-tag and ID), I don’t get the answer into RT, I only get a
socalled [1]POSTMASTER-AUTO-FW of the incoming mail.

Unfortunately, I cannot load the link you’ve provided. Please provide
the error message and the RT and fetchmail logs.

-kevin

Jeff Konnen