Jonathan Chen
Hi RT users,
I am wondering if its possible to create a ticket where you you have multiple owners. 1 owner to complete task A, while owner 2 work on task B and etc…
I’m currently running…
RH 9
Apache 2 w/ fastcgi
RT 3.11
Perl 5.8.3
MySQL 4.x
-Jonathan
AFAIK, there is no provision for multiple owners of a ticket.
But the situation that you describe (separate subtasks handled by different
people) can be handled perfectly well using relationships.
Just create separate subtickets for the tasks A and B, and connect them to
the main ticket using either the parent/child or the dependsOn
relationship.
However, I don’t know whether there is a mechanism such that the main
ticket would be automatically marked as resolved as soon as all subtickets
are resolved.
You should be able to find that info in the docs…
Cheers,
Hans-Martin
Hans-Martin Mosner wrote:
AFAIK, there is no provision for multiple owners of a ticket.
But the situation that you describe (separate subtasks handled by different
people) can be handled perfectly well using relationships.
Just create separate subtickets for the tasks A and B, and connect them to
the main ticket using either the parent/child or the dependsOn
relationship.
Agree, this workflow is better.
However, I don’t know whether there is a mechanism such that the main
ticket would be automatically marked as resolved as soon as all subtickets
are resolved.
Yes it’s possible:
Request Tracker Wiki