Multiple owners for tickets

RT Users
1

Hi Everybody, I’m subscribed for the list bout an year maybe, but this
is my first post… So let’s rock!!

I have a simple issue about ticket ownership in RT4 (4.0.0). We need to
attribute some tickets for two or more owners at the same time,
depending on the type of job our field teams are asked to perform. Is it
possible in some way??

2

Fabio,

No. Every ticket can have only one owner. My suggestion is to define the
type of work in the Queue/ticket and then based on type of work, generate
as many children tickets with different owners as you need.

That’s all I can think of at the moment.

KennOn Mon, Feb 27, 2012 at 10:04 PM, Fabio Varela fabio.varela@usp.br wrote:

Hi Everybody, I’m subscribed for the list bout an year maybe, but this is
my first post… So let’s rock!!

I have a simple issue about ticket ownership in RT4 (4.0.0). We need to
attribute some tickets for two or more owners at the same time, depending
on the type of job our field teams are asked to perform. Is it possible in
some way??

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