Multiple language support

Can RT support multiple languages simultaneously?

Specifically, I need to display web forms in end-users’ native languages,
and accept their native language input. E-mail response will need to be
generated in native language.

I need to provide simultaneous support for Chinese, Japanese, Korean,
Hebrew, Arabic, Greek, and all major Western European languages.

Can the current RT provide this capability? Any known OS, perl, mason or DB
limitations?

Thx

Ed

Can RT support multiple languages simultaneously?

The current release of RT can not, though the version of RT in
development speaks a number of languages natively.

I need to provide simultaneous support for Chinese, Japanese, Korean,
Hebrew, Arabic, Greek, and all major Western European languages.

RT already speaks many of the major Western languages as well as Chinese
and Japanese. Translations to other left-to-right languages are fairly
easy to do, though making rt bi-di safe would take a fair amount of
work. It’s something we (BestPractical) could do if you’re interested in
having to done, but it’s unlikely to get done on its own.

Best,
Jesse

»|« http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Jesse -

I don’t understand the difference between your two answer below. Could you
clarify?

Specifically, can RT display a different UI for each language, all sharing
the same DB? Basically, I need an end-user support request input form for
German, French, Japanese, Chinese, etc.

When you below that RT already speaks a number of languages, how is this
different from 3.x?

When do you anticipate a production release date for 3.0?

Thx,

EdFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Tuesday, November 19, 2002 1:19 PM
To: Ed Kershenbaum
Cc: 'rt-users@lists.fsck.com’
Subject: Re: [rt-users] multiple language support

Can RT support multiple languages simultaneously?

The current release of RT can not, though the version of RT in
development speaks a number of languages natively.

I need to provide simultaneous support for Chinese, Japanese, Korean,
Hebrew, Arabic, Greek, and all major Western European languages.

RT already speaks many of the major Western languages as well as Chinese
and Japanese. Translations to other left-to-right languages are fairly
easy to do, though making rt bi-di safe would take a fair amount of
work. It’s something we (BestPractical) could do if you’re interested in
having to done, but it’s unlikely to get done on its own.

Best,
Jesse

|< http://www.bestpractical.com/rt – Trouble Ticketing. Free.

Jesse -

I don’t understand the difference between your two answer below. Could you
clarify?

Specifically, can RT display a different UI for each language, all sharing
the same DB? Basically, I need an end-user support request input form for
German, French, Japanese, Chinese, etc.

Sorry, yes. RT 3.0, which is currently in development can speak a number
of languages with a common backend. RT 2.0 speaks only English. RT 3.0
will be done when it’s done. We’ve stabilized snapshot releases of rt
2.1.x for customers with special requirements in the past and it’s
something we could do again if you folks need it.

Best,
Jesse

»|« http://www.bestpractical.com/rt – Trouble Ticketing. Free.