Multiple Emails with RT3

RT Users
1

Hey Guys,

I’m having some email problems with RT3. When I upgraded from 3.02 to 3.03 I started getting 2 emails instead of 1 everytime I made a change to a ticket. I just upgraded to 3.04 and now I get 3 emails for every change!

Is this a new feature?? :wink: How can I fix this up and go back to just 1 email…

BTW - I’m running Exim as my MTA if that helps…

Stevo

2

“Stevo” checkpoint@ozbergs.com writes:

I’m having some email problems with RT3. When I upgraded from 3.02
to 3.03 I started getting 2 emails instead of 1 everytime I made a
change to a ticket. I just upgraded to 3.04 and now I get 3 emails
for every change!

what are the relevent scrips?

seph

3

I haven’t modified any of the scrips… just using the standard ones. This
multiple email thing happens on every email scrip that is run - from opening
a ticket, to commenting and replying.

Stevo----- Original Message -----
From: “seph” seph@directionless.org
To: “Stevo” checkpoint@ozbergs.com
Cc: rt-users@lists.fsck.com
Sent: Monday, July 14, 2003 1:18 PM
Subject: Re: [rt-users] Multiple Emails with RT3

“Stevo” checkpoint@ozbergs.com writes:

I’m having some email problems with RT3. When I upgraded from 3.02
to 3.03 I started getting 2 emails instead of 1 everytime I made a
change to a ticket. I just upgraded to 3.04 and now I get 3 emails
for every change!

what are the relevent scrips?

seph

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4

check the global scrips, you may have duplicate scrips there.

alvn

Stevo wrote: