Multiple emails for a single user

RT Users
1

I have been searching topics on the Merge User feature and I still am not clear if there is an option in RT to have 2 different emails refer to a single user.

I have an unusual case where a remote set of users have their own emails from their home campuses but also, for authentication purposes, have an email with my university.

They submit tickets via email most of the time and I cannot ensure which email address they are sending from but I want them to be able to see all tickets associated with either email when they log into RT.

Is this even possible.

I am on 4.0.6

Thanks

Joe

Joe Kirby , Assistant Vice President, Business Systems
Division of Information Technology (DoIT)
Support Response - http://www.umbc.edu/doit
Administration 627
Office - 410-455-3020
Email - kirby@umbc.edu

2

I have been searching topics on the Merge User feature and I still am not clear if there is an
option in RT to have 2 different emails refer to a single user.

There is not.

I have an unusual case where a remote set of users have their own emails from their home
campuses but also, for authentication purposes, have an email with my university.
They submit tickets via email most of the time and I cannot ensure which email address they
are sending from but I want them to be able to see all tickets associated with either email
when they log into RT.

RT-Extension-MergeUsers is currently the best technology for this.

-kevin