I am helping to create a ticketing system for an ISP and we are keeping
track of offenses (i.e. spam, file sharing, etc), where we have a sort of 3
strikes and your out rule.
What I want to do is have RT send email to an address specified in a custom
field, and send out a specific mail message depending on the value of
another custom field, that is keeping track of which offense it is.
Here’s what I’ve tried to do so far:
I tried looking in /lib/RT/Actions and I’ve been examining “Notify.pm”,
“SendEmail.pm”, and “Autoreply.pm” I cannot seem to find the required
prepare and commit subroutines in these modules. So am I looking in the
Or is there is simpler way to accomplish my objective?
Thanks in advance.