We had a slightly irate user complain about some things today (via
e-mail) – he was the “test subject” so-to-speak, as we had just put the
RT system online before he e-mailed in his support request. Anyway,
various e-mails are sent out multiple times. It’s always correspondance
from a member of the queue which it occurs on, but it didn’t make him
very happy. Has anyone else come across this?
Sadly, this is enough to force RT offline until I figure out what’s going
on…
Exactly which scrips do you have set up for that queue and
for ‘global’?
-jOn Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
We had a slightly irate user complain about some things today (via
e-mail) – he was the “test subject” so-to-speak, as we had just put the
RT system online before he e-mailed in his support request. Anyway,
various e-mails are sent out multiple times. It’s always correspondance
from a member of the queue which it occurs on, but it didn’t make him
very happy. Has anyone else come across this?Sadly, this is enough to force RT offline until I figure out what’s going
on…
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
Any e-mail sent to the SLA will immediately become the intellectual property
of the SLA and the author of said message will enter into a period of
indentured servitude which will last for a period of time no less than seven
years.
There’s no scrips in global.
The queue Support has the following scrips:
OnCreate NotifyAdminCcs with template AdminCorrespondance
OnCorrespond NotifyRequestors with template Correspondance
OnComment NotifyAdminCcsasComment with template AdminComment
OnCorrespond NotifyOwner with template Correspondance
OnCreate AutoreplyToRequestors with template support-autoreply–On Thursday, July 19, 2001 10:24 pm -0400 Jesse jesse@fsck.com wrote:
Exactly which scrips do you have set up for that queue and
for ‘global’?-jOn Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
We had a slightly irate user complain about some things today (via
e-mail) – he was the “test subject” so-to-speak, as we had just put
the RT system online before he e-mailed in his support request.
Anyway, various e-mails are sent out multiple times. It’s always
correspondance from a member of the queue which it occurs on, but
it didn’t make him very happy. Has anyone else come across this?Sadly, this is enough to force RT offline until I figure out what’s
going on…
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90Any e-mail sent to the SLA will immediately become the intellectual
property of the SLA and the author of said message will enter into a
period of indentured servitude which will last for a period of time no
less than seven years.
What do your sendmail logs show? Is this odd behavior consistently repeatable?
Do the messages themselves give any clue about how they were sent?
Does the ticket list the requestor twice?
-jOn Fri, Jul 20, 2001 at 12:11:32AM -0400, Damian Gerow wrote:
There’s no scrips in global.
The queue Support has the following scrips:
OnCreate NotifyAdminCcs with template AdminCorrespondance
OnCorrespond NotifyRequestors with template Correspondance
OnComment NotifyAdminCcsasComment with template AdminComment
OnCorrespond NotifyOwner with template Correspondance
OnCreate AutoreplyToRequestors with template support-autoreply–On Thursday, July 19, 2001 10:24 pm -0400 Jesse jesse@fsck.com wrote:
Exactly which scrips do you have set up for that queue and
for ‘global’?-jOn Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
We had a slightly irate user complain about some things today (via
e-mail) – he was the “test subject” so-to-speak, as we had just put
the RT system online before he e-mailed in his support request.
Anyway, various e-mails are sent out multiple times. It’s always
correspondance from a member of the queue which it occurs on, but
it didn’t make him very happy. Has anyone else come across this?Sadly, this is enough to force RT offline until I figure out what’s
going on…
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90Any e-mail sent to the SLA will immediately become the intellectual
property of the SLA and the author of said message will enter into a
period of indentured servitude which will last for a period of time no
less than seven years.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
<Dr_Memory> the point is that words were exchanged. neurolinguistic
programming will do the rest. they should be showing up at my house
any day now.
It’s actually postfix, and the logs just show a re-sending of the e-mail
from the system. Nothing suspicious, and I’ve been watching the queue
(albeit only lately, and not before I found out multiple e-mails were
being sent), and nothing seems out of the ordinary. I’m trying to track
down to see if it’s the same Message-ID, but no luck so far.
The messages seem to be carbon copies. The only thing that I can think
of is that they guy wound up responding from a different e-mail address
the second time, and the two tickets were merged – though the copies
both go to the same address. As well, yesterday people were playing with
their signatures and one guy had an e-mail he sent in be entered four
separate times he claims – I see three, one via the web interface and
two via e-mail, 19 minutes apart. Wording is exactly the same, and yes,
there are two entries for the e-mail, plus one for the web entry. In
this case, the logs show:
Jul 18 14:44:30 obsidian postfix/cleanup[25997]: 3898528D:
message-id=rt-3-142.9.99553314021135@Ticket
and
Jul 18 15:05:28 obsidian postfix/cleanup[27381]: 16C93291:
message-id=rt-22-152.6.93878544475368@Ticket
as the closest matching entries that correspond with the times of the
entries in RT.
Is it consistantly repeatable? It’s happened twice that I’ve been told,
but it’s not consistant. I’ll keep my eye on it tomorrow, and see if I
can get any more details.–On Friday, July 20, 2001 12:23 am -0400 Jesse jesse@fsck.com wrote:
What do your sendmail logs show? Is this odd behavior consistently
repeatable? Do the messages themselves give any clue about how they
were sent? Does the ticket list the requestor twice?-jOn Fri, Jul 20, 2001 at 12:11:32AM -0400, Damian Gerow wrote:
There’s no scrips in global.
The queue Support has the following scrips:
OnCreate NotifyAdminCcs with template AdminCorrespondance
OnCorrespond NotifyRequestors with template Correspondance
OnComment NotifyAdminCcsasComment with template AdminComment
OnCorrespond NotifyOwner with template Correspondance
OnCreate AutoreplyToRequestors with template support-autoreply–On Thursday, July 19, 2001 10:24 pm -0400 Jesse jesse@fsck.com wrote:
Exactly which scrips do you have set up for that queue and
for ‘global’?-jOn Thu, Jul 19, 2001 at 10:03:37PM -0400, Damian Gerow wrote:
We had a slightly irate user complain about some things today (via
e-mail) – he was the “test subject” so-to-speak, as we had just put
the RT system online before he e-mailed in his support request.
Anyway, various e-mails are sent out multiple times. It’s always
correspondance from a member of the queue which it occurs on, but
it didn’t make him very happy. Has anyone else come across this?Sadly, this is enough to force RT offline until I figure out what’s
going on…
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90Any e-mail sent to the SLA will immediately become the intellectual
property of the SLA and the author of said message will enter into a
period of indentured servitude which will last for a period of time
no less than seven years.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90<Dr_Memory> the point is that words were exchanged. neurolinguistic
programming will do the rest. they should be showing up at my house
any day now.
The messages seem to be carbon copies. The only thing that I can think
of is that they guy wound up responding from a different e-mail address
the second time, and the two tickets were merged – though the copies
both go to the same address.
Take a look at the ticket. it should tell you these things 
Jul 18 14:44:30 obsidian postfix/cleanup[25997]: 3898528D:
message-id=rt-3-142.9.99553314021135@Ticketand
Jul 18 15:05:28 obsidian postfix/cleanup[27381]: 16C93291:
message-id=rt-22-152.6.93878544475368@Ticketas the closest matching entries that correspond with the times of the
entries in RT.
That sounds like someone hit reload on their browser and resubmitted
the ticket update.
Is it consistantly repeatable? It’s happened twice that I’ve been told,
but it’s not consistant. I’ll keep my eye on it tomorrow, and see if I
can get any more details.
What do your sendmail logs show? Is this odd behavior consistently
repeatable? Do the messages themselves give any clue about how they
were sent? Does the ticket list the requestor twice?-j
There’s no scrips in global.
The queue Support has the following scrips:
OnCreate NotifyAdminCcs with template AdminCorrespondance
OnCorrespond NotifyRequestors with template Correspondance
OnComment NotifyAdminCcsasComment with template AdminComment
OnCorrespond NotifyOwner with template Correspondance
OnCreate AutoreplyToRequestors with template support-autoreply
Exactly which scrips do you have set up for that queue and
for ‘global’?-j
We had a slightly irate user complain about some things today (via
e-mail) – he was the “test subject” so-to-speak, as we had just put
the RT system online before he e-mailed in his support request.
Anyway, various e-mails are sent out multiple times. It’s always
correspondance from a member of the queue which it occurs on, but
it didn’t make him very happy. Has anyone else come across this?Sadly, this is enough to force RT offline until I figure out what’s
going on…
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90Any e-mail sent to the SLA will immediately become the intellectual
property of the SLA and the author of said message will enter into a
period of indentured servitude which will last for a period of time
no less than seven years.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users–
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90<Dr_Memory> the point is that words were exchanged. neurolinguistic
programming will do the rest. they should be showing up at my house
any day now.
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users
jesse reed vincent – root@eruditorum.org – jesse@fsck.com
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
<Dr_Memory> the point is that words were exchanged. neurolinguistic
programming will do the rest. they should be showing up at my house
any day now.
The messages seem to be carbon copies. The only thing that I can
think of is that they guy wound up responding from a different e-mail
address the second time, and the two tickets were merged – though
the copies both go to the same address.Take a look at the ticket. it should tell you these things
I’m stuck looking at it through lynx right now, so it’s a bit funky. I
can look into it in more detail.
Jul 18 14:44:30 obsidian postfix/cleanup[25997]: 3898528D:
message-id=rt-3-142.9.99553314021135@Ticketand
Jul 18 15:05:28 obsidian postfix/cleanup[27381]: 16C93291:
message-id=rt-22-152.6.93878544475368@Ticketas the closest matching entries that correspond with the times of the
entries in RT.That sounds like someone hit reload on their browser and resubmitted
the ticket update.
Works for me. I’m working on an end-user FAQ – I can throw this in
there.