Msg cc

RT Users
1

We just found that when you reply to a message, and add a cc to that
reply, it doesn’t get sent.

the history shows the RT Send at the top of the message like this

RT-Send-CC: eric

but in the outgoing mail, it doesn’t get sent (and of course never arrives).

If we add those same people to the regular CC under the people
section, it works.

Any idea what we need to adjust to make the msg CCs work?

Thanks!
Michael Richardson Technical Services Manager
PO Box 270 CompTIA A+ certified
809 Hecla St (906) 482-4520 office
Hancock, MI 49930 (906) 482-5031 fax
http://www.remc1.k12.mi.us (906) 370-5911 mobile

2

At Friday 12/16/2005 09:30 PM, Mike Richardson wrote:

We just found that when you reply to a message, and add a cc to that
reply, it doesn’t get sent.

the history shows the RT Send at the top of the message like this

RT-Send-CC: eric

but in the outgoing mail, it doesn’t get sent (and of course never arrives).

If we add those same people to the regular CC under the people section, it
works.

Any idea what we need to adjust to make the msg CCs work?

Thanks!

Mike,

What scrips do you have configured globally & for the queue? One-time Ccs
(what you describe) are counted as ‘other recipients’ in the scrip
processing - so you’ll need to have a scrip something like ‘On Correspond
Notify Other Recipients with template Correspondence’.

Steve

3

What scrips do you have configured globally & for the queue?
One-time Ccs (what you describe) are counted as ‘other recipients’
in the scrip processing - so you’ll need to have a scrip something
like ‘On Correspond Notify Other Recipients with template
Correspondence’.

Steve

Thanks, that was it!

Some unnamed person didn’t think we needed those, so deleted them…

RT, and the user support, is awesome!

Thanks again.
Michael Richardson CompTIA A+ certified
REMC1 Technical Services Manager http://www.remc1.org
PO Box 270 (906) 482-4520 x240
809 Hecla St (906) 482-5031 fax
Hancock, MI 49930 (906) 370 5911 mobile

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