We just finished importing around 50,000 tickets from one RT instance
into another instance with its own large collection of tickets. The
rt-importer script put them into new queues (which we expected) rather
than the ones we had already created in the destination system for the
cut-over. I went in to start moving tickets from the imported queues
into the correct ones, and noticed that it’s kinda slow, and it’s
sending notification e-mails (via scrips) for each move.
What’s the safest way to move tickets from one queue to another in
bulk without sending notification e-mails? Is it safe to just do:
update Tickets set queue = 1234 where queue = 4321
in Postgres? I don’t care so much if the ticket’s transaction history
doesn’t show the move.
Baskin Engineering, Room 313A