Need help with moving tickets that get taken/stolen…
Specifically: When a user takes or steals a ticket, the ticket should
also get moved to the queue whose name matches the name of the rt user
who just took/stole the ticket
Assume: each rt user has a queue whose name matches the rt user’s username.
This could be done via scrip, I think.
But, I need help with the scrip that does what I want.
Thanks in advance!