Moving a ticket to a queue whose name is the same as the name of the user who just took/stole the ticket

RT Users
1

Newbie here…
Need help with moving tickets that get taken/stolen…
Specifically: When a user takes or steals a ticket, the ticket should
also get moved to the queue whose name matches the name of the rt user
who just took/stole the ticket

Assume: each rt user has a queue whose name matches the rt user’s username.

This could be done via scrip, I think.

But, I need help with the scrip that does what I want.

Thanks in advance!
Thanh

2

Newbie here…
Need help with moving tickets that get taken/stolen…
Specifically: When a user takes or steals a ticket, the ticket should
also get moved to the queue whose name matches the name of the rt user
who just took/stole the ticket

Assume: each rt user has a queue whose name matches the rt user’s username.
“You shouldn’t want to do it” (c)

This could be done via scrip, I think.
Code should be something like this(note tested):
my $actor_name = $Ticket->CreatorObj->Name;
my $queue = RT::Queue->new( $RT::SystemUser );
$queue->Load( $actor_name );
unless( $queue->id ) {
$RT::Logger->info( “couldn’t load queue ‘$actor_name’” );
return 0;
}
my ($status, $msg) = $Ticket->SetQueue( $queue->id );
unless( $status ) {
$RT::Logger->info( “couldn’t set queue: $msg” );
return 0;
}
return 1;

For more info read wiki.

But, I need help with the scrip that does what I want.

Thanks in advance!
Thanh

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