Moving a ticket to a new queue , assign to the owner of the queue

RT Users
1

Hi,

I currently have three queues setup. Each department has there own queue and
own login.

Queue A - Owner A
Queue B - Owner B
Queue C - Owner C

Example

A ticket is logged into queue A , queue A does there work and then has an
option to assign the ticket to queue B or C and the also to the owner of B
or C

The issue I am having is that queue A can assign the ticket to queue B but
put the owner as queue C

I need a script to make sure that if you assign a ticket to queue B that you
must set the owner as owner B and if you set them incorrectly to prompts you
that this is not possible

Any help much appreciated

View this message in context: http://requesttracker.8502.n7.nabble.com/Moving-a-ticket-to-a-new-queue-assign-to-the-owner-of-the-queue-tp54090.html

2

Hi,

I currently have three queues setup. Each department has there own queue
and
own login.

Queue A - Owner A
Queue B - Owner B
Queue C - Owner C

Example

A ticket is logged into queue A , queue A does there work and then has an
option to assign the ticket to queue B or C and the also to the owner of B
or C

The issue I am having is that queue A can assign the ticket to queue B but
put the owner as queue C

I need a script to make sure that if you assign a ticket to queue B that
you
must set the owner as owner B and if you set them incorrectly to prompts
you
that this is not possible

Any help much appreciated

If you give away OwnTicket right properly then people wouldn’t be able to
make mistake. They just wouldn’t be able to own tickets in wrong queues.

–
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–
RT Training in Seattle, June 19-20: http://bestpractical.com/training

Best regards, Ruslan.

3

Thanks Ruslan ,

that worked

View this message in context: http://requesttracker.8502.n7.nabble.com/Moving-a-ticket-to-a-new-queue-assign-to-the-owner-of-the-queue-tp54090p54134.html