Hi,
I am trying to extract the ticket content via the RT::Extension::REST2 API. I know that so far I have to fetch the history for each ticket, iterate over every transaction record in the history and take a look at each transaction’s attachment. The performance for this whole process is … well …
Is there a way to narrow down the list of transactions returned by the history call? Can I include a JSON filter in the body of the message to limit it to specific transaction types? If yes, what would the correct syntax be?
Thanks for any hints to make this process more performant!
Max