I’m having trouble getting rt-mailgate to open a ticket in any queue except
for the general queue.
I’m running RT 2.0.15, mysql, and sendmail 8.11.6 on my RedHat 7.2 machine.
I have added Everyone to the pseudo group called support, and have the
following entry in my aliases file.
help-comment: |/opt/rt2/bin/rt-mailgate --queue support --action comment
help: “|/opt/rt2/bin/rt-mailgate -queue support --action correspond”
I tried the help entry with and without quotes with the same results, the
ticket is always opened in the general queue.
Thanks in advance for any help or ideas!!
Permeo Technologies Inc.