Hi. I’m using RT 1.3.49.01 and attempting to build a SOAP system to wrap
around some of the RT commands. The first thing I’m trying to do is to
create a ticket. I’m using SOAP to directly call the Ticket->Create()
method, and passing it the required hash of arguments. The following
client code faults with an error saying that it can’t find the Method
‘Load’ in RT::User. Does this strike anyone as an obvious misuse of the
object/method syntax? The modules are all in /home/rt/lib/RT, but I don’t
think I’m telling the compiler where to find them correctly. Sorry for
asking about such a little problem
#!/usr/bin/perl -w
use SOAP::Lite;
use lib ‘/home/rt/lib’;
use diagnostics;
my %args = (id => 1,
Queue => “testqueue”,
Requestor => undef,
RequestorEmail => undef,
Type => ‘ticket’,
Owner => RT::User->Load(‘das56’), # Problem Line
Subject => ‘[no subject]’,
InitialPriority => “0”,
FinalPriority => “0”,
Status => ‘new’,
TimeWorked => “0”,
Due => “0”,
MIMEObj => undef);
Secondarily, I’m an undergrad compsci major and part of my senior project
(building an update mechanism for a library database) is figuring out how to
interface a database and RT using SOAP. I’m trying to figure out the
cleanest possible way of creating a SOAP wrapper around a few of the key RT
functions. If the bare-bones way that I’ve tried above strikes anyone as
right or wrong, I’d really like to hear your ideas. I’m not an expert
hacker, so I’m trying to figure out a fairly simple yet functional way to
build this stuff. Someone suggested simply creating a soap client that made
system calls to the CLI, but I’m concerned about security issues that might
go along with it.
have you required RT::Ticket and done all the RTInit stuff, that, for example, the
CLI or web ui or mail gateway do?On Fri, Mar 16, 2001 at 05:55:17PM -0500, David Sarno wrote:
Hi. I’m using RT 1.3.49.01 and attempting to build a SOAP system to wrap
around some of the RT commands. The first thing I’m trying to do is to
create a ticket. I’m using SOAP to directly call the Ticket->Create()
method, and passing it the required hash of arguments. The following
client code faults with an error saying that it can’t find the Method
‘Load’ in RT::User. Does this strike anyone as an obvious misuse of the
object/method syntax? The modules are all in /home/rt/lib/RT, but I don’t
think I’m telling the compiler where to find them correctly. Sorry for
asking about such a little problem
#!/usr/bin/perl -w
use SOAP::Lite;
use lib ‘/home/rt/lib’;
use diagnostics;
my %args = (id => 1,
Queue => “testqueue”,
Requestor => undef,
RequestorEmail => undef,
Type => ‘ticket’,
Owner => RT::User->Load(‘das56’), # Problem Line
Subject => ‘[no subject]’,
InitialPriority => “0”,
FinalPriority => “0”,
Status => ‘new’,
TimeWorked => “0”,
Due => “0”,
MIMEObj => undef);
Secondarily, I’m an undergrad compsci major and part of my senior project
(building an update mechanism for a library database) is figuring out how to
interface a database and RT using SOAP. I’m trying to figure out the
cleanest possible way of creating a SOAP wrapper around a few of the key RT
functions. If the bare-bones way that I’ve tried above strikes anyone as
right or wrong, I’d really like to hear your ideas. I’m not an expert
hacker, so I’m trying to figure out a fairly simple yet functional way to
build this stuff. Someone suggested simply creating a soap client that made
system calls to the CLI, but I’m concerned about security issues that might
go along with it.
And I’m told we do share some common rituals. Our “flame war” is apparently
held in person in their land and called “project meeting”.
-Alan Cox [on “Suits”]