More input with email

Hello,
I would like to be able to insert more things to rt trough email interface.
For no, comment and new tickets can be created. How to insert working time,
change of status etc by email? Is it possible?
Why? To be able to do more things offline.

Regards,

Janez

Janez Dovc wrote:

For no, comment and new tickets can be created. How to insert working time,
change of status etc by email? Is it possible?

You want the enhanced mailgate.

http://www.fsck.com/pub/rt/contrib/2.0/rt-addons/enhanced-mailgate.README