More Flexible Email Gateway

RT Users
1

For incoming email we do need to have some more functions:

  1. If sender is a known user > Try to guess the topic from Header or body> Route to queue
  2. if sender is unknown > Create user in special group > Try to guess the topic from Header or body> Route to queue

Has anyone used an alternativ to the Email Gatewy?
Has anyone used something like natural language processing (NLP) for analysing the Emails in conjunction with RT?

Kind regards

JU

2

No.

But if you are so inclined, why not write your own and share it with us?

Jörg Ungermann wrote:

3

Thanks for your answer.
That might happen.
For now i am evaluating to use PROCMAIL to serve these needs.
When Procmail does pre-filtering, RT Gateway just has to push the results to queues.

Thanks

Joerg